Senior Manager, Sales and Service Center

Bachelor of Business Administration (Management), MBA/PG Diploma in Business Mgmt

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile.

Job Purpose:

Manage a team of BSOs to service and manage the portfolio of accounts which are not RM managed. To grow portfolio in these accounts with cross sell and upsell to make them relationship managed with every segmentation cycle. To solicit & acquire new to bank relationships (except high risk). To ensure governance of the portfolio is done in timely manner i.e. RFIs response, TAT and KYC/ODD of the portfolio assigned.

Principal Accountabilities:

1. Lead a team of Liability BSOs as Unit Head, with complete accountability of the designated portfolio/region & the assigned budgeted targets.
2. Managing special projects related to portfolio management, such as cleaning up exercise, downgrade & upgrade accounts, connecting with other stakeholders. Additionally, ensuring our service excellence is kept at high standards by training our BSOs.
3. Solicit new to bank relationships, as well as manage an assigned portfolio with existing (non-borrowing) High Value Clients, to retain & grow their banking relationships in a profitable manner and in line with assigned business growth targets.
4. Achieve the assigned sales targets on Liabilities Volume & Revenue.
5. Volume: Average & Actual
6. Products: CASA & Deposits
7. Revenue: Cross Sell FX, PCM & Trade
8. Conduct account planning with product partners, in order to ensure multi-product relationship and greater Share of wallet. Facilitating other lines of business in exploiting business opportunities through referrals to Wealth/Consumer Banking and other business segments.
9. Establish effective & professional communication (both internal and external) to ensure turnaround time within designated parameters and higher client satisfaction levels.
10. Support the assigned team members, comprising of RMs/SRMs and provide assistance in transactional services of their clients visiting the SME hub or branch.
11. Comply with internal audit requirements in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank.
12. Strict adherence to AML/Compliance, and Central Bank Guidelines in line with the bank's policy.
13. Drive CODE Values.

Desired Candidate Profile:

Education and Experience:

Bachelor’s Degree (MBA preferred).

Minimum 8 - 10 years of banking experience within UAE, of which last 5 years in Liabilities within Corporate, Commercial & Treasury.

Commercial acumen and ability to prepare plans and strategies are essential.