Senior Manager- IT Partner Development & Projects (Dubai Holding Real Estate)

Jumeirah Group

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Job Overview:

• The IT Partner will work with one or more BUs to identify, prioritise and lead the delivery of a number of projects in the same capability area that form one program e.g. Assets. The role requires influencing, coordinating and facilitating.
• Manage the overall program, and monitor/report progress, define and execute DHRE’s roadmap, working closely with a team of Project Managers, other stakeholders and 3rd parties.
• Effectively manage scope and dependencies.
• Identify risks and issues and proactively resolve/mitigate them.
• Ensure that the program is delivered to time, cost, and quality.
• The IT Partner will ensure that business outcomes are defined, approved, and delivered.
• Be responsible for defining and measuring benefits realization on behalf of sponsor.
• Create and ensure ongoing strong governance, and ensure that timely decisions are taken.

Key Accountabilities:

• Oversee program, projects, and related activities, ensuring adherence to budget, schedule, and scope, while organizing and monitoring interconnected projects to ensure effective execution and delivery.
• Develop, maintain, and revise proposals for assigned programs, including objectives, technologies, systems, information specifications, timelines, funding, and staffing, to align with program goals and requirements.
• Manage program milestones and address unforeseen delays by adjusting schedules and expectations as needed, ensuring projects remain on track and meet deadlines.
• Develop business cases and define how to realize business-partner value through effective program execution, ensuring alignment with business objectives.
• Create and implement communication plans for programs, providing regular status updates to affected staff and stakeholders to maintain transparency and engagement.
• Collect and analyze trends, prepare program status reports, and present findings to inform decision-making and drive program success.
• Define project objectives, scope, roles, and responsibilities to ensure clear expectations and deliverables, aligning with overall project goals.
• Determine resource requirements and manage the availability and allocation of both internal and third-party resources to support project execution.
• Independently manage the entire project lifecycle from initiation to completion, ensuring all phases are executed effectively and meet project goals.
• Set budgets and timelines for projects, monitor deliverables, and ensure alignment with established goals, facilitating successful project outcomes.
• Prepare comprehensive program plans, scheduling key milestones, workstreams, and activities to drive project progress and ensure timely delivery.
• Regularly update business stakeholders and team members on program progress to maintain transparency and address any concerns.
• Communicate effectively and regularly with program stakeholders to ensure alignment and address any issues that may arise.
• Support the program manager in ensuring the overall successful delivery of the program, including addressing any issues that arise to achieve program objectives.
• Create long- and short-term plans, set targets for milestones, and adhere to deadlines to drive program success and ensure timely completion.
• Act as the point of contact for teams working on the same project to ensure coordinated actions and synergy, facilitating effective teamwork.
• Serve as the business-area function representative and subject-matter advisor when required, providing expert guidance and support.
• Communicate with executives or the board to ensure the project remains aligned with organizational goals and objectives, addressing strategic concerns.
• Adjust project schedules and targets as necessary based on changes in needs or financing to stay on course and meet project goals.
• Coordinate with cross-functional team members to ensure all parties meet project requirements, deadlines, and schedules, promoting effective collaboration.
• Meet with program team members to identify and resolve issues, ensuring smooth project execution and minimizing disruptions.
• Prepare status reports by gathering, analysing, and summarizing relevant information to provide updates on project progress and facilitate informed decision-making.
• Establish and execute effective project communication plans to keep all stakeholders informed and engaged throughout the project lifecycle.
• Facilitate change requests, ensuring all parties are informed of the impacts on schedule and budget, and adjusting plans as necessary.
• Coordinate the development of user manuals, training materials, and other documents necessary for successful implementation and transition to clients, supporting effective use and adoption.
• Obtain stakeholder acceptance of program deliverables to ensure project outcomes meet expectations and satisfy business needs.
• Manage user satisfaction during the program activities transition period to ensure a smooth handover and address any concerns.
• Conduct post-project evaluations to identify successful elements and areas for improvement, driving continuous improvement in future projects.
• Manage business-partner compliments and complaints to drive continuous improvement in program delivery and enhance stakeholder relationships.

Qualifications, Experiences, Skills:

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field. Master Degree preferred.
• Project Management Professional (PMP) or Certified ScrumMaster (CSM) for formal project management skills.
• Certified Information Systems Security Professional (CISSP) or similar for security-related knowledge (optional based on focus area) - preferred.
• Thorough understanding of Program Management Techniques.

Job Specific Skills:

• Excellent communication and interpersonal skills both verbal and written.
• Able to present and discuss at various levels and functions, including CXOs.
• Highly proficient in Program and Project Management principles, methods, techniques, and tools.
• Highly numerate, with strong financial management.
• Microsoft Project Online.
• Experience of working to introduce agile/SCRUM into organizations.
• Ability to lead project teams of various sizes and see them through to completion.
• Time Management - Able to complete projects in a timely manner.