Senior Manager Information Technology

Reports to Senior Director Business Administration & IT OPS

Overall Job Purpose:

• Manage IT operations across the Middle East region, ensuring systems meet business needs and performed reliably.
• To lead projects and initiatives that enhance users experience and apply project management methodology.
• Budgeting, forecasting, and financial planning to ensure optimal resource allocation and cost efficiency.
• Lead and mentor Regional and Area IT coordinators, fostering teamwork and driving problem resolution to ensure seamless IT service delivery.
• Lead the successful implementation of Business Continuity Planning (BCP) and conduct BCM simulation tests within the set timeline, enhancing organizational resilience and preparedness.
• Plan and execute the IT infrastructure setup for new offices across the Region.
• Drive performance improvement by monitoring user tickets and dashboards to identify trends and provide insights on how to enhance end users efficiency through trainings and upskilling campaigns.
• Develop and communicate IT policies and SOPs to ensure consistency and compliance across locations.
• Ensure adherence to Hapag-Lloyds policies and procedures.
• Support global hardware and software rollouts, as well as projects initiated by Hamburg Central IT and local offices.
• Lead the ITCs communication initiative & act as focal point of contact for the ITCs in the region.
• Manage escalations on IT issues.
• Resolve high level IT issues; liaise with Hamburg T.O.M to address serious issues.
• Identify EDI integration opportunities for customers and implement tailored solutions that streamline data exchange, enhance efficiency, and ensure compliance with industry standards.
• Assets Inventory Control for the Region.
• Develop effective communication outlets/campaigns on all IT related matters targeting end users and other IT coordinators.
• Develop the community of local IT Coordinators by effective communication and allocated trainings.

Qualifications:

• University Degree, Computer Science/Engineering and/or IT management experience over 5 years.
• PMP Certified or equivalent.
• Business/Data Analysis & Automation/AI experience is a big plus.
• Minimum 5 years of experience in providing IT Infrastructure support in a large MNC.
• Fluent in written and spoken English.

Technical Skills:

• Project Management skill.
• Good IT Infrastructure knowledge.
• Up-to-date knowledge of network, hardware, software and systems.
• Experience overseeing, supporting and maintaining corporate computer networks, systems, applications and IT peripherals.
• Good technical knowledge of mobile applications and devices.
• Ability to operate and maintain tools, components and peripheral accessories.

Joining Date Target - 2 June 2025