Senior Manager Information Technology

With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2,600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

Reports to Senior Director Business Administration & IT OPS

Overall Job Purpose:

Assume responsibility for:

1. Manage IT operations across the Middle East region, ensuring systems meet business needs and performed reliably.
2. Lead projects and initiatives that enhance users’ experience and apply project management methodology.
3. Budgeting, forecasting, and financial planning to ensure optimal resource allocation and cost efficiency.
4. Lead and mentor Regional and Area IT coordinators, fostering teamwork and driving problem resolution to ensure seamless IT service delivery.
5. Lead the successful implementation of Business Continuity Planning (BCP) and conduct BCM simulation tests within the set timeline, enhancing organizational resilience and preparedness.
6. Plan and execute the IT infrastructure setup for new offices across the Region.
7. Drive performance improvement by monitoring user tickets and dashboards to identify trends and provide insights on how to enhance end users’ efficiency through trainings and upskilling campaigns.
8. Develop and communicate IT policies and SOPs to ensure consistency and compliance across locations.
9. Ensure adherence to Hapag-Lloyd’s policies and procedures.
10. Support global hardware and software rollouts, as well as projects initiated by Hamburg Central IT and local offices.
11. Lead the ITCs communication initiative & act as focal point of contact for the ITCs in the region.
12. Manage escalations on IT issues.
13. Resolve high level IT issues; liaise with Hamburg T.O.M to address serious issues.
14. Identify EDI integration opportunities for customers and implement tailored solutions that streamline data exchange, enhance efficiency, and ensure compliance with industry standards.
15. Assets’ Inventory Control for the Region.
16. Develop effective communication outlets/campaigns on all IT related matters targeting end users and other IT coordinators.
17. Develop the community of local IT Coordinators by effective communication and allocated trainings.

Qualifications:

1. University Degree, Computer Science / Engineering and / or IT management experience over 5 years.
2. PMP Certified or equivalent.
3. Business / Data Analysis & Automation / AI experience is a big plus.
4. Minimum 5 years of experience in providing IT Infrastructure support in a large MNC.
5. Fluent in written and spoken English.

Technical Skills:

1. Good IT Infrastructure knowledge.
2. Up-to-date knowledge of network, hardware, software and systems.
3. Experience overseeing, supporting and maintaining corporate computer networks, systems, applications and IT peripherals.
4. Good technical knowledge of mobile applications and devices.
5. Ability to operate and maintain tools, components and peripheral accessories.