Senior Manager Information Technology

Bachelors in Computer Application (Computers)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Reports to: Senior Director Business Administration & IT OPS

Overall Job Purpose:

Manage IT operations across the Middle East region, ensuring systems meet business needs and performed reliably.

Lead projects and initiatives that enhance user experience and apply project management methodology.

Budgeting, forecasting, and financial planning to ensure optimal resource allocation and cost efficiency.

Lead and mentor Regional and Area IT coordinators, fostering teamwork and driving problem resolution to ensure seamless IT service delivery.

Lead the successful implementation of Business Continuity Planning (BCP) and conduct BCM simulation tests within the set timeline, enhancing organizational resilience and preparedness.

Plan and execute the IT infrastructure setup for new offices across the Region.

Drive performance improvement by monitoring user tickets and dashboards to identify trends and provide insights on how to enhance end users' efficiency through training and upskilling campaigns.

Develop and communicate IT policies and SOPs to ensure consistency and compliance across locations.

Ensure adherence to Hapag-Lloyd's policies and procedures.

Support global hardware and software rollouts, as well as projects initiated by Hamburg Central IT and local offices.

Lead the IT communication initiative and act as the focal point of contact for the IT coordinators in the region.

Manage escalations on IT issues and resolve high-level IT issues; liaise with Hamburg T.O.M to address serious issues.

Identify EDI integration opportunities for customers and implement tailored solutions that streamline data exchange, enhance efficiency, and ensure compliance with industry standards.

Assets Inventory Control for the Region.

Develop effective communication outlets/campaigns on all IT-related matters targeting end users and other IT coordinators.

Develop the community of local IT Coordinators through effective communication and allocated training.

Qualifications:

• University Degree in Computer Science/Engineering and/or IT management experience over 5 years
• PMP Certified or equivalent
• Business/Data Analysis & Automation/AI experience is a big plus
• Minimum 5 years of experience in providing IT Infrastructure support in a large MNC
• Fluent in written and spoken English

Technical Skills:

• Project Management skills
• Good IT Infrastructure knowledge
• Up-to-date knowledge of network, hardware, software, and systems
• Experience overseeing, supporting, and maintaining corporate computer networks, systems, applications, and IT peripherals
• Good technical knowledge of mobile applications and devices
• Ability to operate and maintain tools, components, and peripheral accessories