Senior Logistics Coordinator

• Must be well conversant with Logistics, Warehousing and Distribution processes.
• Logical understanding of WMS structure.
• Good understanding of QHSSE / JAFZ Customs regulations / INCO Terms / HACCP / TRAI / Regional regulatory standards.
• Multimodal transport / sea, air and land freight.

Key Account Management

• Serve as the primary enabler for the key accounts.
• Build and maintain strong relationships with customers, understanding their needs and expectations.
• Coordinate with external and internal stakeholders to ensure fast and accurate completion of customer tasks in hand.
• The position requires flexibility in working hours depending on customer requirements and timelines.

Leadership and People Management

• Must have experience managing direct reports, 3 to 5 people.
• Natural flair to lead a team with confidence and compassion.

Process Optimization

• Analyse current logistics processes and find opportunities for cost reduction and efficiency improvement.
• Implement best practices for routine planning, inventory management, order processing, and transportation to improve customer experience meeting customer requirements.
• Identify & work on automation of routine jobs to remove unproductive work & enhance customer experience.

Data Analysis & Reporting

• Maintaining a tracker of customer export and import orders.
• Prepare and analyse data related to key account operations.
• Prepare and present reports to senior management highlighting customer performance, areas of improvement, issues affecting operational efficiency, unproductive work, new scope of work requested by the customer, and recommendations for improvement.
• Monitor key account health, identifying opportunities to enhance customer experience and proactively prevent issues before customers raise a concern.
• Share weekly reports with management.

Identifying Problems and Finding Resolutions

• Address and resolve issues related to key account operations within agreed timelines.
• Any delays, product damage, and discrepancies to be addressed to management, ensuring corrective measures are in place to prevent recurrence.
• Understand the customer's character, anticipate their concerns, and proactively find resolutions in advance.
• Understand MFC and the customer's objectives, enabling resolutions that balance the needs of both.

Key Skills

• Strong analytical, numerical, communication, and interpersonal skills.
• Proficiency in logistics software, Excel, Word, and preparing presentations.
• Assertive, persuasive, and mindful of customer attitudes and aptitudes.
• Accurate and proactive communication to management.