Senior IT Manager, Healthcare

The Company

A leading international provider in the healthcare diagnostics sector, with a strong presence across Europe and a growing footprint in the Middle East. This opportunity is with a well established company with a global presence of over three decades for their operations in the UAE.

The Role

• Oversee and manage all regional IT operations across UAE, ensuring alignment with global technology standards and local business needs.
• Lead the implementation, maintenance, and continuous improvement of LIS (Laboratory Information Systems) and HIS (Hospital Information Systems), ensuring seamless clinical workflows and regulatory compliance.
• Administer and support the organization's ERP system (Microsoft Dynamics 365), facilitating cross-functional integration and operational efficiency.
• Enhance the digital patient experience through the development and optimization of patient-facing platforms such as mobile applications, online portals, and other digital touchpoints.
• Leverage data analytics to generate actionable business insights, supporting strategic decision-making and performance monitoring.
• Manage IT infrastructure and operations, including cloud services, network systems, cybersecurity, and IT service delivery.
• Drive innovation through the adoption of AI and automation technologies to streamline operations and improve service delivery.
• Lead end-to-end project management activities, from business case development and stakeholder engagement to execution and post-implementation review.
• Maintain oversight of IT budgets, ensuring cost-effective delivery of services and alignment with business priorities.
• Foster strong partnerships with internal business stakeholders, influencing decision-making and promoting technology as a key business enabler.
• Build, mentor, and lead a high-performing IT team, cultivating a culture of accountability, collaboration, and continuous improvement.
• Act as a hands-on leader, actively engaging in operational problem-solving and not limited to vendor oversight or high-level strategy.

The Candidate

The ideal candidate is a seasoned and hands-on IT leader with a solid background in the healthcare, diagnostics, or FMCG sectors. They possess the technical expertise, strategic vision, and leadership acumen required to drive digital transformation across a multi-market environment.

• 10+ years of IT leadership experience, with proven success managing systems such as LIS/HIS and ERP (preferably Microsoft D365).
• Strong exposure to patient experience technologies, including portals, apps, and digital touchpoints, with a focus on service enhancement.
• Demonstrated ability to generate business insights through analytics, while also leading infrastructure, cloud, and cybersecurity operations.
• Experience integrating AI and automation tools to improve operational efficiency and service delivery.
• Skilled in business partnering and stakeholder management, with the ability to influence decisions and align IT strategy with business goals.
• Effective team leader and project manager, with a track record of building high-performing teams and managing cross-functional initiatives.
• Excellent communication skills, a hands-on approach, and the ability to operate in dynamic, fast-paced, and multicultural environments.