Senior HSE Technical Engineer

Deliver excellent customer service through: identifying customer needs, offering advice, and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

What You’ll Be Doing

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
• Receive cash or payment in any authorized modes from customers, issue receipts/bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, in-store promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms, and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies, etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

About You

Education / Certification and Continued Education

Years of Experience

• 3 to 4 years retail sales or customer service experience in Jewellery.

Desired Candidate Profile

1. Sales Strategy and Planning

• Lead generation: Identify and prospect potential customers through research, networking, cold calls, emails, and other outreach methods.
• Market research: Analyze industry trends, customer needs, and competitor offerings to position products or services effectively in the market.
• Sales goals: Work with the sales team or management to set sales targets, track progress, and align efforts with the company's business goals.

2. Customer Relationship Management

• Client engagement: Build and maintain strong relationships with clients, ensuring regular communication to understand their needs and provide solutions.
• Customer needs assessment: Conduct in-depth consultations with potential clients to understand their pain points, business challenges, and objectives.
• Sales presentations: Prepare and deliver compelling sales presentations and demonstrations, tailoring solutions to the client's specific needs.
• Follow-up: Keep in touch with leads, prospects, and customers, ensuring a smooth sales process and addressing any concerns.

3. Solution Selling and Product Expertise

• Product knowledge: Maintain in-depth knowledge of the company’s products or services to offer expert advice and present tailored solutions.
• Consultative selling: Use a consultative approach to guide customers through the decision-making process, presenting benefits, features, and value propositions of the products/services.
• Proposals and quotes: Prepare and present proposals, pricing, and contracts, working closely with clients to finalize deals and close sales.

4. Closing Sales and Meeting Targets

• Negotiation: Negotiate terms and conditions of sales agreements, handling objections and ensuring win-win outcomes for both the client and the company.
• Closing deals: Secure the sale by obtaining client commitment, processing orders, and ensuring timely delivery of services or products.
• Sales targets: Consistently meet or exceed individual sales targets, contributing to the overall performance of the sales department.

5. Post-Sale Support and Relationship Building

• Customer onboarding: Ensure a smooth transition for customers after the sale by providing onboarding support, answering questions, and addressing concerns.
• After-sale service: Offer continued support, follow-up on product satisfaction, and ensure customers remain happy with their purchase.
• Referral generation: Encourage satisfied clients to refer new business, expanding the customer base through word-of-mouth and network referrals.

6. Reporting and Data Management

• CRM system management: Maintain accurate and up-to-date records of client interactions, sales activities, and sales pipelines using CRM systems (e.g., Salesforce, HubSpot).
• Sales reporting: Track sales metrics, generate reports, and provide updates on sales performance to managers or team leaders.
• Performance analysis: Analyze personal sales data to understand strengths and areas for improvement, refining strategies to enhance future performance.