Senior HCM Consultant

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The position is within ECSS, a subsidiary of Aldar Estates.

The primary purpose of an SAP HCM and SuccessFactors Consultant is to empower organizations in optimizing their human resources (HR) operations through SAP HCM and SAP SuccessFactors platforms. By understanding the unique needs of each business, the consultant configures and implements modules that streamline HR processes such as payroll, recruitment, talent management, and employee lifecycle management. Through a customized approach, they enable the organization to enhance operational efficiency, reduce manual workloads, and ensure accuracy and compliance with HR data and reporting requirements.

An SAP HCM and SuccessFactors Consultant is instrumental in guiding the project lifecycle, from the initial requirements gathering through to design, testing, and deployment of HR solutions. They serve as a bridge between technical teams and HR stakeholders, ensuring that the system not only meets functional requirements but also aligns with broader business objectives. Their role often includes troubleshooting and maintenance post-implementation, as well as facilitating data migration and system integrations. This ensures that all HR data flows smoothly across systems and maintains high standards of data accuracy and security.

Beyond the technical aspects, the consultant plays a key role in change management by offering comprehensive training and support to end users, ensuring they feel confident and self-sufficient in using the new system. By providing personalized support and troubleshooting assistance, the consultant fosters a positive user experience and addresses any challenges that may arise. Ultimately, they contribute to the organization's long-term HR strategy, helping it leverage SAP HCM and SuccessFactors to attract, develop, and retain talent while optimizing HR workflows for sustainable growth.

Principle Accountabilities:

Project Manager:

1. Oversee the full lifecycle of SAP HCM and SuccessFactors implementations, from initial planning to final deployment.
2. Define project milestones, timelines, and deliverables in collaboration with key stakeholders.
3. Monitor project budgets, resources, and deadlines to ensure timely and within-budget completion.

Functional Expert:

1. Act as the subject matter expert (SME) in SAP HCM and SuccessFactors functionalities, providing insights into how various modules can be used to meet business needs.
2. Serve as a bridge between technical teams and HR stakeholders, translating functional requirements into technical specifications.
3. Support the organization's adaptation to new systems and processes by fostering an understanding of the new workflows and how they benefit employees and managers.
4. Develop change management plans that prepare users for the transition, minimizing resistance and improving acceptance rates.

Responsibilities:

Requirements Gathering and Analysis:

1. Conduct workshops and interviews with HR, finance, and IT stakeholders to gather detailed requirements for the system.
2. Analyze current HR processes to identify gaps and recommend improvements that align with industry best practices.
3. Document functional and technical specifications, ensuring alignment between business needs and technical configurations.

Solution Design and Configuration:

1. Configure SAP HCM modules (such as Payroll, Time Management, Personnel Administration) and SuccessFactors modules (such as Employee Central, Performance & Goals, Recruiting, and Learning Management) to meet specific requirements.
2. Set up workflows, custom fields, and business rules within the system, aligning them with business processes.
3. Ensure seamless integration between SAP HCM, SuccessFactors, and other systems, such as ERP and third-party HR applications.

Data Migration and Validation:

1. Develop data migration strategies and tools for transferring employee data, payroll details, and organizational structures from legacy systems.
2. Perform data mapping, transformation, and cleansing to ensure data integrity in the new system.
3. Conduct rigorous validation processes to ensure data accuracy and completeness post-migration.

Testing and Quality Assurance:

1. Design and execute comprehensive test plans, including unit testing, integration testing, user acceptance testing (UAT), and performance testing.
2. Identify, track, and resolve system bugs and configuration issues that arise during testing.
3. Obtain stakeholder sign-offs on system functionality before go-live to ensure all requirements are met.

Compliance and Security Management:

1. Ensure configurations and data management practices comply with local labor laws, GDPR, and other relevant regulations.
2. Implement role-based access controls (RBAC) to restrict sensitive data access and maintain data confidentiality.
3. Regularly audit system access and configurations to ensure ongoing compliance with regulatory standards.

User Training and Documentation:

1. Develop comprehensive training materials, including user guides, quick-reference sheets, and video tutorials tailored to different user groups.
2. Conduct in-depth training sessions for end users, HR teams, and administrators, ensuring they are confident and proficient in using the system.
3. Create detailed system documentation, covering configurations, workflows, and data structures, to provide clear references for future support and updates.

Stakeholder Management and Communication:

1. Regularly communicate project progress, milestones, and any issues to stakeholders, ensuring transparency and alignment with business goals.
2. Engage with HR and business leaders to get feedback, address concerns, and make necessary adjustments to system configurations.
3. Serve as the main point of contact for external consultants, SAP support, and internal stakeholders involved in the project.

System Design and Configuration:

1. Customize SAP HCM and SuccessFactors modules to reflect specific organizational structures, policies, and workflows.
2. Implement and configure features such as time and attendance tracking, compensation planning, talent reviews, and succession planning.
3. Develop and maintain SAP SuccessFactors dashboards and reports, providing HR and leadership teams with insights into workforce trends.

Integration with External Systems:

1. Work on API or middleware solutions to integrate SAP HCM and SuccessFactors with other enterprise systems (e.g., ERP, payroll providers).
2. Configure real-time or batch data transfers between systems to ensure accurate and consistent data across platforms.
3. Troubleshoot integration issues and work closely with IT teams to resolve technical challenges.

Ongoing Support and Optimization:

1. Provide post-go-live support, addressing any user issues, questions, or system errors that arise.
2. Conduct periodic reviews of the SAP HCM and SuccessFactors setup to ensure it continues to meet evolving business needs.
3. Identify opportunities for process improvements or system enhancements, and implement adjustments to improve system efficiency and user experience.

Performance Monitoring and Reporting:

1. Set up key performance indicators (KPIs) and metrics within SuccessFactors to monitor HR performance and system utilization.
2. Generate reports on HR activities, such as recruitment, performance management, and training, to support data-driven decision-making.
3. Regularly review system performance, identifying and addressing bottlenecks or issues that could affect user experience.

Risk and Issue Management:

1. Identify potential risks related to system configurations, data security, and project timelines.
2. Develop mitigation strategies to address these risks, ensuring the project remains on track and secure.
3. Maintain a risk register and provide regular updates to stakeholders on any identified issues and resolution progress.

System Upgrades and Release Management:

1. Stay updated on SAP SuccessFactors and HCM updates, patches, and releases, assessing the impact of changes on the organization.
2. Coordinate testing and deployment of system upgrades, ensuring minimal disruption to HR operations.
3. Provide guidance on new features and functionalities introduced in updates, assessing their relevance to the organization.

Qualifications:

• A bachelor's degree in a relevant field.
• A Master's degree in fields like Human Resource Management (HRM), Business Administration (MBA).

Experience and Skills:

Experience: 3-5 Years in SAP HCM/SuccessFactors

Technical Skills:

• SAP HCM and SuccessFactors Expertise
• Data Management and Migration
• System Integration
• Troubleshooting and Issue Resolution

Functional Skills:

• HR Process Knowledge
• Project Management
• Change Management and Training
• Strong presentation and communication skills for conducting training sessions and workshops, and for creating user documentation and training materials.