Senior Fraud Specialist (KYC / Onboarding)

About the job Senior Fraud Specialist (KYC / Onboarding)

• Term: 12 months
• Job location: Abu Dhabi
• Budget: Negotiable
• Experience requirement: 8-10 years (UAE experience required)
• Search Closure Date: 12 Mar, 2024

Role:

Non-technical:

• Very strong analytical skills, process engineering, and data analytics
• Ability to develop and maintain project plans, schedules, and budgets, and track progress against established milestones and deliverables
• Experience in conducting stakeholder analysis and developing stakeholder management plans to ensure effective communication and engagement throughout the project lifecycle
• Ability to conduct risk assessments and develop risk mitigation plans to minimize the impact of potential risks on project outcomes
• Exceptional in stakeholder management from ExCo level in Compliance, Legal, Business/Technology, and Squad Leads
• Structured and organized approach in addressing solution analysis, tracking actions, and managing dependencies across multiple stakeholders

Technical:

• Knowledge of Agile Ways of Working and experience in Atlassian Jira, writing user stories, and process maps
• Understanding of integration with 3rd party APIs (application programming interfaces) (e.g., credit scoring)
• Understanding of onboarding processes i.e., identity verification, KYC (Know Your Customer), screening, credit eligibility, etc.
• Experience in using collaboration tools such as Atlassian Confluence, MS SharePoint, and MS Teams to facilitate communication and collaboration among team members

Cultural Fit:

• Passionate about all things digital
• Problem-solving mindset, challenging the status quo
• Self-organizing, independent, and takes ownership of each task
• Ability to handle multiple projects at once
• Self-organized

Qualifications:

• Industry-aligned certifications such as ACAMS or equivalent industry experience
• Bachelor's in Science, Technology, Engineering, or Mathematics (STEM) (ideally master's level)

KPIs:

• Fraud Detection and Prevention
• Accuracy of Fraud Analysis
• Reduction in Losses
• Timeliness of Fraud Prevention
• Customer Satisfaction

Knowledge & Experience:

8-10 years experience in full customer lifecycle:

• Strong experience in requirements gathering, analysis, and structuring to align with business objectives and technical deliverables (Business Requirements Document and Technical Requirements Document)
• Experience in implementing key projects/consumer banking products end to end from mobile banking app (front end) to workflow & core systems (back end)
• Strong knowledge of onboarding processes i.e., identity verification, KYC, screening, credit eligibility, etc.
• Understanding of key regulatory requirements of Risk and Fraud from the UAE (United Arab Emirates) Central Bank
• Knowledge of core systems in the banking landscape; should have a tenacity to analyze the performance of APIs/Capabilities/Business Processes etc.
• Minimum 5 years of experience in product management; preferable from the UAE market