Senior / F&B Retail Supervisor

Job Summary

This position is responsible for assisting the Manager in ensuring smooth daily operations in the Salon & Boutique and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Job Descriptions

1. Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon & Boutique operations.
2. Responsible for ordering goods and supplies, receiving, and checking on inventory of goods and supplies.
3. Offer friendly and efficient services to all guests.
4. Process guests' orders to ensure that all items are prepared and served promptly.
5. Assist in setup and clear down of the front and back of Salon & Boutique operations.
6. Ensure food safety regulations are followed according to NEA’s policy.
7. Ensure neatness and cleanliness of service ware.
8. Promote and sell our range of products and food and beverage items to walk-in customers.
9. Attend to customers’ needs, complaints, and enquiries.
10. Handle cash, POS system, and report of take-in-cash when on duty.
11. Record daily sales report, ensuring all food and beverage items and products are accounted for.

Requirements

1. Minimum 2 to 3 years of experience in F&B Operations, preferably in the luxury goods industry.
2. Pleasant and well-groomed.
3. Good communication and interpersonal skills.
4. Hands-on and customer-focused role, hence we require someone with drive, efficiency, and assertiveness.
5. High initiative and positive attitude.

Only shortlisted candidates will be notified.

Please upload a detailed RESUME, indicating reasons for leaving, last drawn salary, expected salary, and date of availability in MS Word format.