Senior Executive - Guest Experience - Dubai Holding Real Estate

The job holder is responsible for ensuring guests have a positive experience while contributing to the success and reputation of the brand. This includes: providing support in broker activations and engagements, managing mall kiosk operations, and supporting the day-to-day operations within the agent relations team, ensuring that commissions are paid out to the registered brokers in a timely manner.

Key Accountabilities - Senior Executive - Guest Experience:

1. Process broker registrations and commissions within established SLAs and in accordance with company policies.
2. Work with the sales and marketing team to increase engagement and activations for registered brokers.
3. Support the sales and marketing team during events and activations to ensure smooth operations.
4. Oversee allocation and management of mall kiosks and its operations.
5. Manage the sales team roster, ensuring accurate scheduling as per management requirements, attendance fulfillment, timely updates, and clear communications.
6. Coordinate with admin and marketing teams to ensure the office has a welcoming and efficient environment, enhancing guest experience.
7. Drive initiatives focused on process enhancements and automation, aiming to increase productivity and efficiency.
8. Identify opportunities to improve efficiency and effectiveness within the team by implementing process enhancements.
9. Collaborate with IT to enhance the Agents Portal and address emerging technical issues.
10. Coordinate with Security and Community Management to arrange photo shooting requests for agencies.
11. Liaise with the Marketing and Sales Teams to provide agencies with necessary support from a marketing or sales perspective.
12. Assist in organizing Agent Training Programs for newly registered agencies and refresher training for current agents.
13. Provide support to the Sales team during sales launches and events as needed.
14. Ensure strict adherence to company policies and directives.

Desired Candidate Profile

• Bachelor's degree in a related field.
• Min 1-2 years’ experience in Office Administration.
• Good working knowledge of Microsoft Office including Word, Excel, PowerPoint.
• Ability to integrate well into teams & work towards achieving team results.
• Ability to plan and prioritize work.
• Ability to work under pressure.
• Strong interpersonal skills, attention to detail, and good English language skills required.