Senior Executive - Guest Experience - Dubai Holding Real Estate

About Dubai Holding Real Estate:

Dubai Holding’s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai’s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centers, mosques, schools, supermarkets and landscaping.

Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.

Job Purpose:

The job holder is responsible for ensuring guests have a positive experience while contributing to the success and reputation of the brand. This includes: providing support in broker activations and engagements, managing mall kiosk operations, supporting in the day-to-day operations within the agent relations team ensuring that commissions are paid out to the registered brokers in a timely manner.

Key Accountabilities - Senior Executive - Guest Experience:

• Process broker registrations and commissions within established SLAs and in accordance with company policies.

• Working with sales and marketing team to increase engagement and activations for registered brokers.

• Supporting sales and marketing team during events and activations to ensure smooth operations.

• Overseeing allocation and management of mall kiosks and its operations.

• Managing of sales team roster, ensuring accurate scheduling as per management requirements, attendance fulfilment, timely updates and clear communications.

• Coordinating with admin and marketing teams to ensure the office has a welcoming and efficient environment, enhancing guest experience.

• Drive initiatives focused on process enhancements and automation, aiming to increase productivity and efficiency.

• Identify opportunities to improve efficiency and effectiveness within the team by implementing process enhancements.

• Collaborate with IT to enhance the Agents Portal and address emerging technical issues.

• Coordinate with Security and Community Management to arrange photo shooting requests for agencies.

• Liaise with the Marketing and Sales Teams to provide agencies with necessary support from a marketing or sales perspective.

• Assist in organizing Agent Training Programs for newly registered agencies and refresher training for current agents.

• Provide support to the Sales team during sales launches and events as needed.

• Ensure strict adherence to company policies and directives.

Qualifications, Experiences, Skills:

• Bachelor's degree in a related field.
• Min 1-2 years’ experience in Office Administration.
• Good working knowledge of Microsoft Office including Word, Excel, PowerPoint.
• Effective communication skills.
• Ability to integrate well into teams & work towards achieving team results.
• Ability to plan and prioritize work.
• Ability to work under pressure.
• Strong interpersonal skills, attention to detail Good English Language skills required.

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.