Senior Executive - Employee Services (UAEN Talent Pool)

Core Duties & Responsibilities

• Manage the Employee Services operation and the team members to ensure timely completion of tasks assigned to ensure support to the business is consistent and effective.
• Responsible for Medical Insurance, Business Trip, and Company Letters to complete the required responsibilities in a timely and effective manner.
• Oversee the Pension operation and processes and provide necessary support to the HR Operations management to ensure effective delivery of other services, such as employee benefits and payroll.
• Build sustainable working relationships with internal and external stakeholders by creating professional relationships to ensure process alignment and business continuity.
• Provide necessary support to design/enhance the Employee Services Standard Operating Process (SOP), policies, procedures, and related tools and systems.
• Conduct research focused on improving stakeholder satisfaction and service delivery, implementing enhancements effectively to increase satisfaction and productivity of the department.
• Provide monthly reconciliation reports (such as SLA) and other status updates as necessary.
• Perform other duties as needed or required, handling confidential information and/or issues using discretion and judgment.

Operating Environment

Office-based job; requires working longer hours on a computer.

Formal Education

• Minimum bachelor’s degree or equivalent.
• Master’s degree would be an advantage.

Work Experience

At least 2 years of relevant experience.

Skills & Knowledge

• Negotiation skills with confidence in communication.
• Relationship-building skills.
• Delivery-focused with the ability to work in a self-sufficient manner.
• Responsible for providing a professional, customer-focused service of HR advice to the business.
• Working knowledge of HR systems.
• Microsoft Office proficiency.
• Oracle HRMS system knowledge.
• Strong communication skills.