Senior Event Management Engagement Specialist

Job Summary:

High level administration skills using a range of software applications.

Some face-to-face customer service required and ability to note-take.

Attention to detail, flexibility, and ability to learn new tasks quickly required.

Communicate with customers in a variety of ways as required e.g., face, online, over the phone, providing clear information about how to access services.

Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary.

Accurately update information on relevant systems e.g., Academy, Civica, Carefirst.

Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g., financial transactions for chargeable services.

Key Duties/Accountabilities:

Communicate with customers in a variety of ways as required e.g., face, online, over the phone, providing clear information about how to access services.

Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary.

Accurately update information on relevant systems e.g., Academy, Civica, Carefirst.

Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g., financial transactions for chargeable services.

Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice supporting a continuous improvement ethos.

Essential Experience Required:

Experience of using Microsoft Software Packages e.g., Word, Excel, Outlook.

Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.

Experience of providing an effective and efficient business support service to customers.

Administrative experience with an understanding of office procedures.

Experience of prioritising own workload to ensure deadlines are met.

Experience of maintaining documents, records, and data e.g., financial records, customer records or accounts.

Basic knowledge of relevant legislation, policies, and procedures. (Desirable)

Essential Qualifications Required:

GCSEs A*- C (9-4) or equivalent in English and Maths.

A willingness to undertake appropriate learning and development as required.

Customer Care Qualification (Desirable)

Additional information to note:

Candidate would need to undergo DBS Clearance or Check.

The closing date for this position is 27.03.2023 at 16:00.