Senior ERP Executive

We are looking for a Senior ERP Executive with deep expertise in Microsoft Dynamics NAV and LS Retail. The candidate will play a pivotal role in managing ERP implementation, customization, support, and daily operations. This role requires both technical proficiency and strong communication skills to work closely with various business units, especially the Finance team, and ensure the ERP system aligns with organizational goals.

Key Responsibilities:

1. ERP Management & Development:
1. Manage and maintain Microsoft Dynamics NAV/LS Retail, ensuring optimal system performance.
2. Customize and develop ERP solutions using C/AL, C-Side, and related tools such as Tables, Forms, Reports, Codeunits, XMLPorts, Dataports, Pages, and RTC Reports.
3. Handle third-party web service integrations within NAV and LS Retail.
4. Manage store setups in LS Retail and develop/customize specific codeunits and functions for POS transactions.
5. Participate in ERP lifecycle stages, including Analysis, Design, Development, Deployment, Go-Live, and Support.
6. Lead major upgrade projects for NAV and LS Retail.
7. Prepare and maintain technical documentation, including design documents, test cases, and version management.
8. Perform rigorous testing of ERP customizations and ensure smooth implementation of upgrades.
2. User Support & Training:
1. Provide day-to-day support for users, addressing system-related issues and guiding them through operational workflows.
2. Act as a liaison with the Finance team to understand and resolve their queries, offering solutions from both technical and business perspectives.
3. Train users on ERP functionalities, data entry procedures, and process flows to ensure smooth operations.
4. Ensure the ERP system meets business needs by reviewing user requirements and providing system improvements as needed.
5. Collaborate with cross-functional teams to ensure the ERP system aligns with business goals and enhances operational efficiency.
6. Work independently while also leading and mentoring junior team members.
7. Provide regular updates to senior management regarding ERP performance, upgrades, and potential enhancements.
3. Required Skills & Qualifications:
1. Strong experience with Microsoft Dynamics NAV and LS Retail (NAV 2015 and above).
2. Proficiency in C/AL, C-Side development, RTC Reports, and 3-tier installation.
3. Experience with LS Retail store setups and POS transaction customizations.
4. Knowledge of NAV web services, third-party integrations, and reporting tools (RDLC Reports).
5. Understanding of ERP implementation phases and ability to manage the full life cycle.
4. Problem Solving & Communication:
1. Ability to troubleshoot ERP-related issues and explain technical solutions to non-technical users.
2. Strong communication skills for interacting with various departments, especially the Finance team, to understand and resolve their ERP-related issues.
3. Capacity to explain system workflows and guide users through complex processes.
5. Project Management:
1. Proven ability to handle ERP upgrade projects and manage associated documentation and testing.
2. Solid experience with version control, test case preparation, and maintaining system documentation.