Senior Engineer - Service Sales

To drive profitable growth in the elevator service sales sector by developing strong relationships, securing new contracts, and exceeding sales targets for service offerings. This role plays a key part in maximizing customer retention and revenue generation for the company's service department.

Strategic:

Develop and execute strategic sales plans to expand the service sales portfolio. Identify new business opportunities within the Facilities Management (FM) sector, existing customer base, and contractor networks. Analyze market trends and competitor activity to develop competitive service packages.

Operational:

Build and maintain strong relationships with FM companies, building owners, contractors, and vertical transportation consultants. Identify customer needs and recommend appropriate service solutions (e.g., preventative maintenance contracts, modernization projects). Prepare compelling proposals and quotations with competitive pricing and terms. Oversee the order booking process and ensure smooth project handoff to the service team.

People Management:

Being customer-oriented, coordinate with internal stakeholders to meet customer requirements. Go the extra mile to meet commitments. Coordinate with the site team for material delivery from technicians to contractors.

Product / Process Improvement:

Strategically position the products fit for customer requirements. Provide feedback to the manufacturer for product upgrades as per customer requirements. Suggest market challenges to the business.

Desired Candidate Profile:

• Minimum Bachelor Degree & relevant service sales experience.
• Preferred Bachelor's Engineering degree (or equivalent) with service sales background and relevant product and service sales certifications.
• Strong communication and negotiation skills.