Senior Duty Manager for UKMin 5 years Hotel field Experience

Senior Duty Manager

Experience: Minimum 5 years in the hotel field.

Job Description:

Roles & Responsibilities:

1. Guest Satisfaction: Ensuring the highest level of guest satisfaction by overseeing all guest interactions and addressing any issues or concerns promptly and effectively.
2. Staff Supervision: Supervising and coordinating the activities of all front desk staff, including receptionists, concierge, and bell staff, to ensure smooth operations and exceptional guest service.
3. Training and Development: Providing training, guidance, and support to front desk staff to ensure they have the necessary skills and knowledge to perform their duties effectively and deliver outstanding service.