Senior Director Payment Operations

Company Overview:

Join our dynamic team at MH Markets, a leading provider of financial brokerage services committed to delivering unparalleled solutions in the financial markets. Our mission is to empower clients with innovative, transparent, and customer-centric financial services. As we continue to grow, we are seeking a talented Marketing Operations Director to lead our marketing initiatives and drive our brand to new heights.

Position Overview:

The Senior Director of Payment Operations will be responsible for leading and overseeing the entire payment operations function, ensuring seamless, efficient, and compliant processing of transactions. This role demands a strategic thinker with a strong leadership capability, deep industry knowledge, and a commitment to continuous improvement and innovation.

Job Description:

1. Team Leadership:
   • Lead and manage a team of payment operations professionals.
   • Foster a collaborative and results-oriented team culture.
   • Provide mentorship, training, and development opportunities for team members.
   • Establish performance goals and conduct regular performance evaluations.
2. Payment Processing:
   • Oversee end-to-end payment processing, including transaction monitoring, reconciliation, and error resolution.
   • Ensure timely and accurate processing of payments while maintaining high standards of quality.
   • Develop and implement strategies to handle high transaction volumes efficiently.
3. Compliance and Risk Management:
   • Stay updated on industry regulations and compliance requirements related to payment operations.
   • Develop and implement risk management strategies to mitigate fraud and other operational risks.
   • Ensure all payment activities comply with regulatory standards and internal policies.
   • Liaise with legal and compliance teams to address any regulatory changes and ensure continuous compliance.
4. Process Optimization:
   • Identify opportunities for process improvement and automation within payment operations.
   • Implement best practices to enhance efficiency and reduce manual interventions.
   • Drive continuous improvement initiatives to optimize workflows and increase operational efficiency.
   • Conduct regular reviews and audits of payment processes to identify and rectify inefficiencies.
5. Vendor Management:
   • Manage relationships with payment service providers and other relevant vendors.
   • Negotiate and review contracts, ensuring alignment with business goals.
   • Evaluate vendor performance and ensure they meet the organization's standards and requirements.
   • Identify and onboard new vendors as needed to support business growth.
6. Reporting and Analysis:
   • Generate regular reports on key payment performance metrics.
   • Analyze data to identify trends, anomalies, and areas for improvement.
   • Provide actionable insights and recommendations based on data analysis.
   • Present findings and reports to senior leadership and stakeholders.
7. Customer Support Collaboration:
   • Collaborate with customer support teams to address payment-related inquiries and issues.
   • Ensure a positive customer experience in all payment interactions.
   • Develop and maintain a system for handling customer complaints and feedback related to payments.
   • Work with the customer support team to improve payment-related processes and customer satisfaction.
8. Technology Integration:
   • Work closely with the IT department to integrate and optimize payment systems.
   • Evaluate and implement new technologies to enhance payment capabilities.
   • Ensure payment systems are scalable and can support future business growth.
   • Keep abreast of emerging technologies and trends in the payment industry and integrate relevant innovations.
9. Strategic Planning:
   • Develop and execute a strategic plan for the payment operations function in alignment with the company's overall objectives.
   • Identify and pursue opportunities for growth and expansion in payment operations.
   • Collaborate with senior leadership to define long-term goals and strategies for payment operations.

Qualifications:

• Minimum of 10 years of experience in payment operations or a related role, with at least 5 years in a senior managerial capacity.
• Proven experience in the FX industry or similar settings is highly desirable.
• Strong knowledge of payment processing systems, industry regulations, and compliance requirements.
• Excellent leadership and team management skills, with a track record of building and leading high-performing teams.
• Analytical mindset with the ability to use data-driven insights for decision-making.
• Effective communication and interpersonal skills, with the ability to collaborate across functions and levels.
• Familiarity with emerging trends and technologies in payment operations.
• Bachelor's degree in finance, business administration, or a related field; a master's degree or relevant professional certification is a plus.

Key Competencies:

• Strategic Thinking: Ability to develop and implement long-term strategies for payment operations.
• Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.
• Innovation: Commitment to continuous improvement and innovation in payment operations.
• Customer Focus: Dedication to providing an excellent customer experience through efficient payment processing.

Application Process:

Interested candidates are invited to submit their resumes along with a cover letter detailing their relevant experience and qualifications to hr.ae@mhmarkets.com.

This role offers a unique opportunity to lead a critical function within the organization, driving operational excellence and innovation in payment operations. If you are a strategic leader with a passion for optimizing payment processes and ensuring compliance, we encourage you to apply.

Preferred:

• 3-5 years of relevant experience in project and change management.
• Fair knowledge of the FX industry or similar settings.
• Fair knowledge of regulatory bodies such as ASIC, FCA, SCA, Vanuatu or CYSEC is preferred.

Benefits:

• Competitive salary.
• Health insurance.
• Professional development opportunities.

MH Markets is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred).