Senior Director - Information Technology

Responsibilities:

1. Accountable for Business Specialist Applications portfolio’s delivery success by leveraging the appropriate Agile delivery methodologies to enable predictable, quality delivery while maintaining a focus on the continuous improvement of the portfolio.
2. Optimize productivity by removing impediments that may obstruct the pursuit of the portfolio’s goals and by preserving flexibility and ability to rapidly respond to change.
3. Actively partners with Product, Architecture and Technology stakeholders to align solutions with program objectives within an Agile delivery culture.
4. Applies complex facilitation and dependency management techniques to drive cross-program and departmental planning, collaboration, and coordination.
5. Optimizes strategic flow of delivery across business and technology by identifying opportunities for continuous improvement with measurable outcomes.
6. Understands overall architecture, business capabilities and alignment with corporate initiative so they can assist in removing impediments.
7. Ensure the seamless operation of property management systems (PMS), customer relationship management (CRM) systems, POS systems, Payments, F&B and SPA/Health Club and other hospitality-specific platforms.
8. Enable transformation of IT delivery models towards Agile and Continuous delivery.
9. Ensure that agile best practices are adopted with continuous coaching on adaptive, iterative methods such as scrum and Kanban, facilitating frequent demos and empowering teams to solve problems.
10. Lead major IT projects, including system upgrades, implementations, and integrations, ensuring they are delivered on time, within scope, and budget.

About you:

The ideal candidate for this position will have the following experience and qualifications:

1. 12+ years experience in Information Technology, leading digital transformations and Agile methodologies.
2. Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree or MBA is preferred.
3. Extensive knowledge of hospitality systems (PMS, CRS, POS, CRM), Compliance, Hotel Pre-Openings and IT infrastructure management.
4. Ability to deliver executive-level insights and guidance with a strategic mindset to envision the future and translate into tangible strategies.
5. Strong self and social confidence and tenacity; polished & persuasive communicator and presenter.
6. Robust analytical and strategic planning and execution skills with creative decision making and problem solving skills.