Senior Director

Visa Consulting and Analytics, the consulting arm of Visa, is a global team of industry experts in strategy, marketing, digital, operations, risk, and economics consulting, with decades of experience in the payments industry.

As part of its consulting service line, VCA has a dedicated Managed Services team which is a full cycle solution for the implementation and execution of enterprise programs and portfolio strategies, ensuring strategy implementation through profitable lifecycle marketing campaigns, project management, and portfolio management execution. The Managed Services team is also responsible for the technical implementation of solutions and capabilities at Visa's clients. Managed Services acts as a true extension of Visa Clients' team bringing together expertise, capabilities, resources, and scale to enhance performance and increase profitability.

The Senior Director will lead the Managed Services team and will be a member of CEMEA Visa Consulting & Analytics (VCA) Practice Areas leadership team. This person will play a key role in a) Leading and scaling the Managed Services practice area, b) Scaling VCA Technology Practice. The role will require close collaboration with VCA practice area leads, data science & engineering, VCA geographical leads as well as executives and business leaders across Visa's organization. The team is also responsible for thought leadership on Managed Services and Technology topics. The position will be based at Visa's CEMEA headquarters in Dubai.

Specific Responsibilities Include:

• Scaling of VCA Managed Services across CEMEA
  • Drive and be accountable for Managed Services revenues targets across the region
  • Support the execution, scaling, and packaging of existing Managed Services offerings, including but not limited to project management, partner engagement, client pitches, and delivering on internal processes
  • Identify and develop new Managed Services offerings to drive tangible commercial impact, secure active stakeholder buy-in, and provide a clear actionable path across stakeholders to launch offering
  • Identify, evaluate, and actively manage suppliers to support delivery of Managed Services
• Scaling of VCA Technology Practice
  • Expand VCA Technology areas of support (included but not limited to Data Infrastructure, Mobile Banking Development, Implementation of Visa Products, Cards Operations etc.), developing potential offerings and go to market in close collaboration with other practices, VCA geographic leaders, and other Visa functions
  • Support the implementation of selected Visa solutions in client environments
  • Identify potential partners functional to the delivery of technology projects
• Across the two mentioned areas of responsibility the role will
  • Drive commercialization and be accountable for revenues for VCA Managed Services and Technology practice in CEMEA
  • Coordinate with global counterparts in other VCA global regions to facilitate the share of experience, experts, and partners in the Managed Services and Technology space
  • Drive thought leadership in the space of Managed Services and Technology with creative, but highly practical and implementable solutions to the challenges faced by VCA
  • Develop clear, simple, and impactful executive-level communications, with a strong ability to persuade and influence senior decision makers
  • Build capabilities across the organization and across the markets served by VCA CEMEA
  • Demonstrate outstanding people skills including coaching and inspiring team members, supporting colleagues, and acting as a magnet for future top talent to the VCA team

Desired Candidate Profile

Qualifications

• Master's degree from a top-tier institution or similar academic experience required
• 15+ years of relevant industry experience required, including material experience in management consulting and retail banking, preferably in the payments space
• At least 5 years in management consulting (McK, Bain, BCG, Accenture, Deloitte, Roland Berger, Oliver Wyman, PWC, KPMG, EY, BIP, OC&C)
• Solid experience in the technology space in both managerial and executional roles, especially in domains such as Data Infrastructure, Digital Stack, CRM, etc.
• Strong payments industry experience preferred
• Comfortable with minimal direction and high expectations
• Strong people and communication skills to navigate across teams and varied levels
• Regional experience in multiple CEMEA markets is required
• Language capability: English required; Russian and/or Arabic would be beneficial