Senior Digital Service Management Consultant

Senior Digital Service Management Consultant

Date: Nov 11, 2024
Location: Dubai, AE
Company: MAGNOOS INFORMATION SYSTEMS. L.L.C.
Req ID: 1012

Job Title: Senior Digital Service Management Consultant

Job Scope: The Senior Digital Service Management Consultant is accountable for leading and supporting projects as per clients' requests while developing, testing, and incorporating new systems to rapidly scale the program. S/He oversees a team of Consultants and coaches as needed.

Main Duties And Responsibilities:

• Implement BMC Digital Service Management Products from installations and configurations to customizations and integrations while providing end users with the necessary training.
• Cover BMC products including:
• BMC Remedy ITSM
• BMC Helix Remedy
• BMC Helix/ OnPrem Digital Workplace
• BMC Smart IT Helix/OnPrem
• BMC Smart Reporting
• BMC Discovery
• BMC Mobility
• Remedy SSO
• BMC Client Management
• Ensure the documentation of projects is properly handled and maintained.
• Identify and negotiate opportunities for expansion to cover other BMC Pillars (DBA/DSO).
• Build Magnoos BMC Private Cloud.
• Build and maintain strong relationships with clients while delivering up to the required service level and meeting their needs.
• Handle non-technical tasks, such as scoping/RFP response, in cooperation with the Business Unit Manager.
• Resolve technical issues and attend to escalated solutions accordingly.
• Supervise a team of Consultants during their daily activities, coach and train as needed.

Position Requirements:

Education: Bachelor's degree in Computer Science, Computer Engineering or any other related field.

Experience: At least 7 years of relevant experience.