Senior Credit Controller

SHP Legal Services, established in 2024, is a forward-thinking subsidiary of LSS Strategic Partners, an Alvarez & Marsal Inc. (A&M Inc.) company. We specialise in supporting middle-market law firms by providing transformative operational, technological, and talent acquisition solutions. Our mission is to modernise the legal landscape, enabling firms to meet evolving client demands while focusing on what matters most—delivering exceptional legal services. SHPLS and A&M Inc. SHPLS is part of the A&M Inc. ecosystem, known globally for delivering cutting-edge consulting and operational transformation services. While SHPLS operates independently, we embody the “client first” ethos of A&M.

Our Culture

At SHPLS, we pride ourselves on fostering a diverse, equitable, and inclusive work environment. We believe that diverse perspectives drive innovation and collaboration, ensuring our clients receive the best solutions. We are committed to providing an environment where everyone feels valued, respected, and empowered.

Benefits:

1. Comprehensive health, dental, and vision insurance
2. Generous paid time off and holiday schedule
3. Opportunities for professional development and certifications
4. Hybrid working environment
5. Wellness programs and access to mental health resources
6. Retirement savings plans with employer contributions

The Team

You will join a dynamic group of professionals dedicated to supporting SHPLS’s global client network. As part of this team, you will collaborate with the client’s finance department, ensuring that clients’ needs are met efficiently and effectively.

The Opportunity

This is a unique chance to contribute to a growing organization at the forefront of legal innovation. As a Senior Credit Controller, you will gain invaluable experience working with global clients and play a pivotal role in ensuring their credit control frameworks are robust and outstanding debts are reduced.

If you are passionate about credit control, detail-oriented, and eager to grow in a supportive and innovative environment, we encourage you to apply for the Senior Credit Controller role at SHPLS.

Key Responsibilities

• Ownership of the debt ledger – take full responsibility for managing the debtor book, ensuring all debts are actively monitored and appropriate actions are taken to reduce aged debt.
• Debt reduction – proactively chase debts in line with the client’s policies, using telephone, email and letter correspondence to ensure timely collections, with particular focus on high value, high risk and doubtful debts.
• Credit control system utilization - utilise a credit control system and workflows to ensure all actions are recorded accurately and completed in a timely manner according to the client’s processes.
• Collaboration with internal stakeholders - build and maintain strong working relationships with Heads of Departments, partners and fee earners, to facilitate debt collection efforts.
• Identify and develop key client contacts as necessary to secure recovery.
• Oversee debts on special payment plans, ensuring payment schedules are adhered to and that the necessary follow ups are completed.
• Review of bad debt provisions - work closely with the Revenue Control Manager and other teams to assess, review and maintain the client’s bad debt provisions.
• Statutory audit – serve as a point of contact for the client’s statutory auditors during the annual audit, ensuring that all necessary supporting or third-party documentation is provided to substantiate bad debt provisions and the recoverability of the client’s debts.
• Debt collection and legal action - take appropriate action by referring debts to external debt collectors or managing small claims processes where applicable.
• Process development - collaborate with other departments to improve credit control processes and systems, ensuring the client’s collection practices remain effective and efficient.
• Cash collection targets - work with the Revenue Control Manager to set monthly cash collection targets and ensure credit control SLA (Service Level Agreements) are met.
• Query resolution - work with fee earning teams to resolve client queries to facilitate prompt payment of debt.
• Ad hoc tasks - undertake other tasks assigned by the Revenue Control Manager.
• Regular travel to other offices will be required.

Who We Are Looking For

Required Qualifications, Skills, and Experience

• Education:
  • GCSEs or equivalent to include English and Maths as a minimum.
• Knowledge:
  • Understanding of collections / credit control systems.
• Skills:
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).
  • Strong written and verbal communication skills - ability to liaise with partners on a range of billing and credit control matters.
  • Excellent interpersonal abilities and teamwork capabilities.
  • Attention to detail and organisational proficiency and prioritisation.
  • Ability to work well under pressure.
  • People management experience desirable, but not essential.
• Experience:
  • At least 3 years’ experience of working in a credit control function in law preferred, within a professional services business essential.
  • Previous experience of using collections / credit control systems.
  • Experience of working with Elite 3E would be advantageous.