Senior Commercial Associate

About Instashop

InstaShop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt. Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.

With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity, and collaboration, creating an environment where everyone's achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt, and Greece, and we're always on the lookout for new talents to join us on our success journey.

About the role

The Commercial Associate is one of the crucial and impactful roles in our company and we take great pride in the quality of team members that hold this role. With a very ambitious plan to conquer the MENA region's Q-commerce market, the Junior Project Manager is one of the first points of contact with our valued partners, the shops. The Junior Project Manager holds the responsibility of selecting and sealing partnerships with shops operating within the new businesses space, alongside monitoring and maintaining shop performance.

Primary responsibilities

• Extend the network of affiliate shops
• Negotiate commercial agreements with potential partners to ensure mutually beneficial terms and conditions
• Build and maintain a comprehensive database of shops and contacts
• Build & maintain relationships with partner shop's managers & staff
• Identify process gaps & help improve the partner experience
• Liaise with cross-functional teams to ensure successful launch of shops on the platform in a timely manner
• Monitor and track partner shop performance metrics, including sales revenue, customer satisfaction, and fulfillment accuracy
• Ensure a healthy variety of standalone, small chains & big chain shops on the marketplace
• Monitor and maintain accurate product assortments of partner shops
• Liaise with campaigns team & shops to replicate offline campaigns on the platform
• Provide insights to shops to run suitable exclusive campaigns
• Use the InstaShop services as per the company policies in order to provide feedback on how to improve the service

Requirements

• Excellent communication and interpersonal skills with the ability to build and maintain strong relationships with partners
• Strong persuasion and negotiation skills
• Strong presentation skills with the ability to deliver compelling presentations to internal and external stakeholders
• Excellent written and verbal communication skills in English
• Commercial awareness with the ability to identify business opportunities and trends
• Ability to work independently and collaboratively as part of a team
• Passion for business development and the q-commerce space
• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field