Senior Cargo Customer Service Agent (Express)

About the Role:
To provide express control tower support.

What you will do:

1. Respond to queries on flights, schedules, and shipment status to support express operations and customer service.
2. Update and maintain express systems with shipment status and details, along with the monitoring of discrepancies of import and export shipments.
3. Monitor and verify daily operational reports and dashboards.
4. Receive internal customer queries and take appropriate action to resolve issues quickly and effectively.
5. Support internal customers via the provision of information and query responses.

Qualifications & Experience

Express & Courier Logistics/Cargo. Other: 3+ Years
12 Years schooling or equivalent.

Knowledge/Skills:
Must have knowledge of typing, telex and cargo/import. Must have worked in Express and Courier operations preferably in a control tower environment for a minimum of 3 years.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what's it like to live and work in our cosmopolitan home city can be found in the Dubai Lifestyle section.