Senior Care Specialist | Early-Stage FemTech Portfolio Company

Senior Care Specialist | Early-Stage FemTech Portfolio Company

This role is based in Mumbai, India and would require a relocation

One of our portfolio companies is revolutionizing the way women navigate a journey that millions of women across India go through. As part of this mission, they are looking to hire a Senior Special Care Specialist to drive all of their customer care.

Responsibilities

1. Serve as the primary point of contact for patients at their clinic.
2. Guide clients through the complexities of treatments to ensure a seamless and positive experience.
3. Build strong relationships with patients while educating them along their journey.
4. Focus on creating a smooth, calm, and empowering experience for all patients.

Qualifications

1. Empathy and compassion will be the number one skill required in this role.
2. At least 5 to 10 years of experience in customer-facing roles.
3. Prior experience in healthcare or hospitality is needed.
4. Prior experience in a startup environment would be an advantage.
5. Interest in building a mission-driven business for the local population.