Senior Business Process Analyst Commerce

At B&S, we believe that our business analysts are the drivers behind our continued growth and success. With our commitment to innovation, it's our business analysts who seek out, develop, and help implement strategic initiatives for improved efficiency and productivity. We're currently searching for an experienced business analyst in the Commerce Discipline to help guide our organization into the future. From researching progressive systems solutions to evaluating their impact, our ideal candidate is a detailed planner, expert communicator, and top-notch analyst. They should be wholly committed to the discovery and development of innovative solutions in an ever-changing digital landscape.

Key Responsibilities

• Understand the commercial business functions being supported, such as Sales Order Management, Procurement, Expedition, and Logistics, with the main focus on Sales and Order Management.
• Work closely with the Commerce department to ensure the ERP system meets business needs.
• Create and maintain training resources for all commerce business procedures and deliver training to stakeholders.
• Troubleshoot/analyze issues within the commerce domain and work closely with the IT team.
• Assist business users during post-go-live phases and ensure the transition to operations teams.
• Report bugs, create RFCs, and produce technical documents.
• Perform User Acceptance Testing (UAT) and Regression Testing.
• Be an active contributing member of the Business Improvement Team to enhance the efficiency of internal processes.
• Develop and create process flows as per business needs.
• Monitor running processes in the application environment.

Key Deliverables

• Availability of the application environment and application itself during office hours (100% uptime).
• Identify the cause of bugs and take appropriate actions to prevent them.
• Documentation of processes.
• Improvement of internal processes in the commerce domain.

Qualifications:

• Bachelor's Degree in Computer Science or equivalent.
• 4 to 8 years of relevant experience in any ERP with Commerce/Sales/Order Management domain. Extensive experience in setting presales activities, order management, point of sale process, sales process, procurement (P2P), pricing, loyalty discounts, and offers.
• Knowledge of CPG industry distribution management systems is mandatory.
• Good knowledge of Product Management, Planning, Estimation, etc.
• Ability to cope in a complex and fast-changing business environment and to respond calmly and rationally to changing aspirations in a deadline-driven situation.
• Excellent communication skills with the capacity to present, discuss, and explain issues coherently and logically, both in writing and verbally.
• Experience in implementation and support of various applications such as ERP, CRM, BI, PIM, Supply Chain, and financial systems.
• Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.
• Ability to balance conflicting and changing demands through prioritization and a pragmatic approach.
• Project management experience will be an added advantage.

Additional Information:

We offer you:

• Competitive salary fitting with your experience along with discretionary annual performance-based bonus.
• Company-sponsored visa along with health insurance.
• Leave benefits as per UAE labor law.
• Annual return air ticket to your home country.
• Opportunity for professional growth and development.
• Dynamic and collaborative work environment.
• Being a part of a leading international trading company with a global presence.

Remote Work:

No

Employment Type:

Full-time