Senior Business Analyst with Service Design Expertise

Senior Business Analyst with Service Design Expertise

We are looking for a highly skilled Senior Business Analyst to drive the integration of service design concepts into the business requirements phase of our projects. The ideal candidate will combine a deep understanding of business analysis with expertise in service design to ensure the delivery of user-centric solutions. This role involves collaborating with cross-functional teams to define epics and user stories, utilizing tools like Jira and Confluence, and contributing to User Acceptance Testing (UAT) to validate outcomes.

• Collaborate with stakeholders to gather and analyze business requirements
• Translate business needs into detailed epics, user stories, and acceptance criteria.
• Manage project documentation using Jira and Confluence to ensure transparency and alignment. Get customer signature for requirements.

• Apply service design principles to enhance user-centricity in solutions
• Conduct user research and map customer journeys to identify pain points and opportunities
• Develop service blueprints to document current and future states of processes.

• Act as a liaison between business and technical teams, ensuring clear communication
• Participate in sprint planning and backlog grooming to prioritize development work
• Support the development team by clarifying requirements and addressing queries.

• Lead UAT efforts by defining test plans, scenarios, and acceptance criteria
• Coordinate with stakeholders to execute UAT and document findings
• Validate that delivered solutions align with business objectives and user needs.

• Facilitate workshops to align business goals with user requirements
• Present findings and project updates to executive teams and stakeholders
• Mentor junior analysts in business analysis and service design practices

• IT Bachelor
• Master's degree in Business Administration, Service Design, or a related field is a plus
• 5-7 years of experience as a Senior Business Analyst, with exposure to service design
• Proficiency in writing epics, user stories, and acceptance criteria
• Hands-on experience with Jira and Confluence for documentation and project tracking
• Strong understanding of UAT processes, including planning, execution, and issue resolution
• Exceptional communication, analytical, and problem-solving skills
• Bilingual proficiency in Arabic and English (business documentation will be in Arabic)

• Certification in Agile, Scrum, or related methodologies
• Experience in large-scale service design or digital transformation projects
• Familiarity with tools like Figma or Lucid chart for process mapping.