Senior Beauty Therapist

Roles and Responsibilities

The Beauty Therapist is responsible for providing exceptional facial-related beauty services to clients, supporting personalized care and aesthetic excellence, and ensuring ultimate service satisfaction and relaxation. This role also involves increasing sales through customer loyalty and recruitment of new clients.

• Provide an exceptional customer experience in line with the standards of Majid Al Futtaim.
• Understand customer requirements and provide beauty experiences that meet and exceed expectations.
• Achieve sales targets in line with company guidelines.
• Ensure awareness and understanding of product range knowledge and current in-store promotion details, sharing this information with customers to encourage sales.
• Provide massage and facial treatments in line with Shiseido treatment protocol.
• Offer professional knowledge on skin types, needs, and regimes to enhance customer experience and trust.
• Maintain cleanliness and hygiene of workspace, tools, and equipment at all times.
• Contribute to the business in achieving the Dare Today, Change Tomorrow sustainability strategy.

Requirements

• Beauty products & skin care expertise
• Customer service skills
• Selling skills
• Recognized beauty qualifications, preferably with CIDESCO and/or CIBTAC certification
• A minimum of 1 year of related experience in a similar role
• Experience in a hospitality 5-star industry, high-paced salon work environment, or international renowned salon brands

Desired Candidate Profile

1. Beauty and Skincare Knowledge
   • Skin Analysis: Ability to assess skin types and conditions, recommending appropriate treatments and products.
   • Facial Treatments: Knowledge of facial therapies such as exfoliation, masks, anti-aging treatments, and acne treatments.
   • Body Treatments: Expertise in body therapies such as wraps, scrubs, and massages designed to improve skin texture and tone.
   • Hair Removal Techniques: Proficiency in various hair removal methods, including waxing, threading, and sugaring.
   • Nail Care: Expertise in manicures, pedicures, and nail art, as well as knowledge of the proper use of tools and nail care products.
2. Massage Techniques
   • Therapeutic Massage: Ability to perform various types of massages, such as Swedish, deep tissue, aromatherapy, and hot stone massages.
   • Muscle Relaxation: Understanding of how to relieve tension and stress through different massage techniques and pressure application.
   • Client Comfort: Creating a comfortable and relaxing environment for clients during treatment sessions.
3. Cosmetic Application and Makeup
   • Makeup Skills: Expertise in applying makeup for different occasions, including bridal, evening, and special events.
   • Color Theory: Knowledge of how to match colors for makeup based on clients’ skin tone, eye color, and facial features.
   • Product Knowledge: Understanding of cosmetic products, including foundation, concealer, blush, eyeshadow, and lipstick, and their application techniques.
4. Hygiene and Safety Practices
   • Sanitation: Ensuring all tools and equipment are sanitized between clients to maintain a clean and safe environment.
   • Product Knowledge: Understanding the ingredients of products used in treatments and identifying any potential allergies or sensitivities.
   • Health and Safety Regulations: Adhering to health and safety protocols to prevent cross-contamination or injury.
5. Customer Service and Communication
   • Client Consultation: Conducting thorough consultations to understand clients’ needs, preferences, and medical history.
   • Empathy and Listening Skills: Ensuring clients feel heard and understood, making them feel comfortable during treatments.
   • Personalized Service: Offering tailored beauty solutions to meet individual client needs and providing expert advice on skincare and homecare routines.
6. Time Management
   • Efficient Treatment Scheduling: Managing appointments effectively to ensure that treatments are completed on time without rushing.
   • Multitasking: Handling multiple clients or tasks in a busy environment while maintaining a high standard of service.
   • Appointment Bookings: Ensuring clients’ appointments are booked and managed properly, minimizing any scheduling conflicts.
7. Sales and Retail Skills
   • Retail Sales: Ability to recommend and sell beauty products such as skincare items, cosmetics, and hair care products to clients.
   • Product Knowledge: Understanding the benefits of the products you sell and explaining their features to customers.
   • Upselling: Suggesting complementary treatments or services to clients based on their needs and interests.

Key Responsibilities

• Perform Beauty Treatments: Providing a range of beauty services such as facials, waxing, massages, and manicures/pedicures.
• Client Consultations: Conducting consultations with clients to assess their needs, preferences, and any contraindications before starting treatments.
• Advising Clients: Recommending skincare routines, products, and treatments that best suit clients' skin types and conditions.
• Maintaining Hygiene: Ensuring that all tools, equipment, and workspaces are kept clean and sanitized to meet health and safety standards.
• Customer Care: Creating a relaxing, comfortable environment for clients, ensuring that they are satisfied with the treatments provided.
• Managing Appointments: Scheduling appointments, confirming bookings, and managing any changes to clients' treatment schedules.
• Product Sales: Recommending and selling beauty products to clients for use at home, ensuring they receive the right products for their skincare needs.
• Staying Updated on Trends: Keeping up-to-date with the latest beauty and skincare trends, products, and treatment techniques.
• Client Aftercare: Providing advice on aftercare following treatments and recommending products to maintain results.