Senior Application Support Engineer

Provide expert-level support by executing advanced troubleshooting and collaborating with cross-functional teams to implement impactful solutions, optimize application support, and ensure system stability with minimal downtime for end-users.

Contribute to the planning and organizing of the work for junior team members to support the timely achievement of unit objectives in line with quality standards. Provide on-the-job training and constructive feedback to assigned teams to support their overall development. Promote the organization’s values and ethics in all activities within the team to support the establishment of a value-driven culture within the organization.

Provide input and implement policies, systems, and procedures for the assigned team so that all relevant procedural requirements are fulfilled. Lead and maintain accurate documentation of application configurations, standard operating procedures, release management procedures, and troubleshooting steps, creating knowledge base articles and runbooks to facilitate self-service support and cross-training of team members.

Provide advanced technical support for complex applications, ensuring prompt issue resolution and minimizing downtime, in alignment with the group’s objectives. Ensure the effective resolution of service requests by adhering to defined service level agreements (SLAs) to maintain and uphold a high standard of service delivery while contributing to the overall efficiency and reliability of application support.

Conduct in-depth root cause analysis for recurring issues, proposing and implementing preventive measures to enhance system reliability. Provide expert advice to the Application Support team, guiding them through complex technical challenges to ensure effective problem resolution and streamline decision-making.

Act as the designated point of contact for emergencies, coordinating prompt and effective responses to critical incidents to manage crises effectively and minimize the potential impact on operations and services.

Desired Candidate Profile

Bachelor's degree in IT, Computer Science, Business Information Systems, or a related field.

Certifications in Azure, AWS, Sitecore Next.js, Microsoft CRM D365, and Software AG are preferred. In-depth knowledge of databases, application architecture, troubleshooting methodologies, and performance optimization. In-depth knowledge of scripting languages and automation tools.

Overall Experience: 6 - 8 years’ experience in the Securities / Stock Exchange or another financial institution.

Employment Type

• Full Time

Company Industry

• Banking
• Broking

Department / Functional Area

• IT Hardware Support
• IT Hardware Repair & Maintenance