Senior Application Support Engineer

In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Key Responsibilities:

• Provide first and second-line support for Sitecore and Microsoft Dynamics applications.
• Diagnose, troubleshoot, and resolve application issues, ensuring minimal downtime and optimal performance.
• Collaborate with development, infrastructure, and business teams to resolve complex technical issues.
• Monitor application performance and proactively address potential issues before they impact end users.
• Support deployment activities, including upgrades, patches, and hotfixes for Sitecore and Dynamics.
• Maintain and update system documentation, including knowledge base articles and technical manuals.
• Work closely with stakeholders to gather requirements and suggest enhancements to improve system functionality.
• Conduct root cause analysis (RCA) for recurring incidents and provide long-term solutions.
• Ensure compliance with organizational policies, security protocols, and SLAs.
• Provide end-user training and support as needed.

Required Skills and Qualifications:

• Technical Expertise:
• Proficiency in managing and supporting Sitecore CMS (versions 9 and above preferred).
• Strong knowledge of Microsoft Dynamics 365 or earlier versions.
• Familiarity with relational databases such as SQL Server, including query writing and performance tuning.
• Troubleshooting Skills:
• Strong analytical and problem-solving skills to diagnose and resolve application issues.
• Experience in monitoring tools, logs analysis, and performance optimization.
• Communication and Collaboration:
• Excellent verbal and written communication skills.
• Ability to work effectively in cross-functional teams and engage with stakeholders.
• Additional Skills (Preferred):
• Knowledge of Azure DevOps or other CI/CD tools.
• Experience with API integrations, web services (SOAP/REST), and middleware.
• Understanding of Agile and ITIL processes.

Educational Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in Sitecore, Microsoft Dynamics, or ITIL are a plus.

Dautom Company Introduction:

Dautom is a prominent name across the globe in IT consulting services. With a relentless commitment to innovation and excellence, we empower businesses to bolster their IT teams with top-tier talent.

Our greatest asset is our talented team of IT professionals. Our journey towards becoming an employer of choice has been built on a foundation of trust, respect, and unwavering support for our employees' growth and well-being.

We take pride in being a great place to work, and we invite you to explore what sets us apart in the world of technology and corporate culture.