IT Infrastructure Assistant

• The role will require experience and capability of requirement mapping, gap analysis, Functional Prototyping, UAT and all the other disciplines required for implementation.
• The role may be required to cover the company’s managed services desk on occasions, for example hand over from implementation to managed services.
• Working as part of a team of consultants, the primary role will be to implement Oracle Fusion Applications across a wide range of modules and client specific customization as well as the ability to:

• Gather and document business requirements on IT projects.

• Document and manage business process flow charts.

• Assist in defining and optimizing simple yet effective business processes and drive change within the organization through negotiation and consensus-building.

• Provide hands-on functional & configuration support for implemented ERP modules.

• Ensure ERP initiatives follow the proper planning, scheduling and management processes.

• Manage on-time project delivery and business expectations to ensure customer satisfaction.

• Provide hands-on analysis, design, testing, implementation and post-implementation support utilizing prescribed software design lifecycle techniques and system documentation techniques.

• Configure applications based on requirements submitted by business partners and best practices.

Qualification

• Solid knowledge of Oracle Cloud Fusion modules.
• Able to manage the customer and resolve challenges.
• Strong consultancy skills including consulting experience with blue chip companies engaging with Senior Management and Director / CIO level as appropriate for organization size.
• Ability to research, learn, troubleshoot and support complex system customization.
• Willingness to operate and progress in areas that are outside of previous experience.
• Ability to multi-task and prioritize across concurrent projects may be required.
• Experience of working effectively within a team and displaying good communication skills.
• Excellent mentoring and skills transfer capabilities.
• Organized and self-motivated.
• An ability to adopt and adhere to client policies and procedures.