Senior Aftermarket Sales Engineer

Company Description

AEW Technik, established over a decade ago by a team of industry experts, specializes in cooling solutions for various sectors. Our expertise covers Cooling Towers, Plate Heat Exchangers (PHE), Buried Ball Valves & Butterfly Valves, Thermal Energy Storage Tanks (TES), Dry/Adiabatic Coolers, Pumps, and related products. Our contribution starts right from project inception till handover and after sale service & maintenance. We empathize with the challenges encountered within the industry, understand their pain points & craft solutions employing value engineering that not only meet but exceed international standards, ensuring optimal design and energy efficiency. Our reach spans across a multitude of sectors including HVAC, District cooling plants, Oil and Gas, Heavy and light Industry, Data centers, Food and Beverages, Water treatment. Through our commitment to providing enduring solutions, we offer stakeholders a promising prospect of long-term benefits and substantial returns on investment. Our extensive network operates throughout GCC countries with hundreds of projects in our portfolio.

Role Description

This is a full-time on-site role for a Senior Aftermarket Sales Engineer based in Dubai at AEW Technik. This role combines technical knowledge with sales acumen to ensure that existing customers receive ongoing support and enhancements for their cooling systems. Below is a detailed profile that outlines the key responsibilities, skills, qualifications, and attributes necessary for a successful career in this position.

Responsibilities

1. Identify and pursue sales opportunities for aftermarket services, including maintenance contracts, replacement parts, upgrades, and refurbishments for cooling tower systems.
2. Develop and implement strategic plans for increasing aftermarket sales and customer retention.
3. Provide technical expertise to clients regarding cooling tower maintenance, upgrades, and troubleshooting.
4. Prepare and present service proposals that outline solutions tailored to specific customer needs.
5. Collaborate with field service teams to coordinate service calls, repairs, and maintenance schedules.
6. Conduct market research to identify trends, customer needs, and competitive offerings in the aftermarket sector.
7. Monitor competitor activities and adjust sales strategies accordingly.
8. Prepare sales reports and forecasts for management review.

Qualifications

1. Diploma / bachelor's degree in mechanical engineering, HVAC, Industrial Engineering, or a related field.
2. Generally, 3-5 years of experience in sales, technical support, or service engineering within the HVAC or cooling tower industry is preferred.
3. Strong understanding of cooling tower technology, HVAC systems, and associated aftermarket services.
4. Proven experience in sales, preferably in the HVAC, industrial, or aftermarket service sectors.
5. Ability to work independently and take the initiative in pursuing sales goals.
6. Commitment to ethical business practices and transparency in customer dealings.
7. Previous experience focusing on aftermarket services or parts sales would be a strong asset.

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