Senior Account Manager

The Senior Account Manager is accountable for managing a portfolio of accounts and promoting the company and its respective AI solutions/services through well-defined account management strategies and sound partnerships with existing/potential customers. S/He works towards optimizing sales volumes and champions marketing programs and activities in line with the Business Unit Manager.

Responsibilities:

• Identify, map, and qualify high-potential end-users in strategic verticals and countries (KSA, UAE, QA, OM, KW) to ensure a focused approach towards the most promising opportunities.
• Prepare and implement the account strategies and roadmap for the assigned AI services/Solutions portfolio in coordination with Channel Account Manager(s) and in alignment with Mindware's management.
• Drive the generation of new AI leads, create robust and sustainable AI services pipeline and deliver accurate sales forecasts in line with business objectives.
• Develop and maintain relationships with new and existing end-clients, AI Authorities, government entities etc to expand sales and establish new opportunities.
• Build and maintain a solid customer database, analyze data and develop metrics evaluating accounts penetration, loyalty and new opportunities.
• Promote Mindware's AI practice by participating in key industry events and establishing AI Mindware Club with a goal of engaging 100 C-level AI stakeholders across industries.
• Oversee the entire sales cycle in cooperation with Mindware AI practice, channel managers and resellers.
• Generate sales for the entire portfolio of accounts in terms of long-term revenue and profitability.
• Secure the highest level of engagement and support to end-customers and respond to issues and/or queries in order to efficiently meet customers needs.
• Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary.
• Evaluate current business processes, identify opportunities for improvement and implement procedures maximizing efficiency and standardization.
• Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.

Required Skills:

• Bachelor's degree in business, Sales & Marketing, Engineering, or any other related field.
• Proven successful sales record, ability to talk AI/Digital Transformation, to qualify opportunities and close complex solutions/services deals.
• At least 7 years of relevant experience with strong network and established relationships with c-level executives at top 100 companies.