Security Supervisor

Be among the first applicants.

Accor

Ras Al Khaimah

AED 50,000 - 200,000

Be among the first applicants.

6 days ago

Job description

To prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts.
To manage in the absence of the Assistant Security Manager, the department according to the established concept statement providing a safe, secured, courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance.
To have a thorough understanding and knowledge of all hotel related services and products and have the ability to make recommendations to hotel guests.
To supervise all aspects of key distribution and control according to policies and procedures of the hotel and to report any discrepancy immediately to Assistant/Security Manager.
To maintain legible and accurate records of all control centre documents to include General Security Log, Key Control, Lost and Found and Visitor Passes.
To continuously maintain and service all equipment related, or assigned, to the department, as specified in equipment manuals.
To ensure that all hotel vehicles are properly maintained, controlling the car log books, distribution of car keys, damages, and kilometers driven per day.
To review scheduled functions, group, or VIP arrivals and special events and to organize resources/needs accordingly.
To be flexible with work hours, regardless of time, during day or night, in order to personally facilitate security arrangements of cases that require special treatment and handling.
To project at all times a positive and motivated attitude and exercise self-control.
To handle guest and ambassador inquiries in a courteous and efficient manner, reporting guest complaints or problems to supervisors if no immediate solution can be found and assuring follow-up with guests.
To respond to any changes in the Security Department function as dictated by the hotel.
To identify activities that may affect the operation of the hotel such as seasonal events, current community crime trends, political activism, and others, and to share any such concerns with superiors.
To provide access, when required, to high-risk areas, exercising vigilance for the protection of assets and to secure the area when access is no longer required.
To handle all tasks with diplomacy, tact, appropriate discretion, and efficiency.
To control access to crime/natural disaster scenes in order to preserve evidence while awaiting the arrival of authorities.
To assist in preparing reports and making follow-ups on all reported guest disturbances or alleged theft incidents, ensuring that established policies and procedures are adhered to. To assist in special investigations on high-profile security matters and to prepare reports for management's review.
To supervise the maintenance of the security log entries and to track all security officer patrol reports and subsequent security activities.
To oversee the intervention of all guest room safes and to maintain a logbook where all occurrences are recorded.
To review all occurrence reports prepared by security officers, ensuring that they have complete, relevant, and accurate information and to follow up.
To be fully involved in the fire safety protection program.
To be fully conversant with every detail of the hotel layout and the location and functions of:
Sprinkler system and smoke detectors.
Fire fighting equipment and emergency exits.