Security Supervisor

IHG - INTERCONTINENTAL HOTELS GROUP

Ras Al Khaimah

AED 50,000 - 200,000

Job description

To oversee all daily duty locations and responsibilities of Security Officers. Coordinate a smooth daily operation as per the department standard and Managers direction, ensuring effective communication and information exchange between the management and security staff.
To ensure all Security Officers are aware of and adhering to the company Policies and Procedures.
Conduct an effective shift handover, including briefing all staff of relevant events and information, taking possession of departmental property and responsibility for their safekeeping.
Initiate investigation of crimes committed against property and persons, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors, employees, reports and documenting contacts.
Be correct, secure and courteous in handling any disciplinary or criminal case.
Observe and report all identified violations of company Policies and Procedures, suspicious activities, and criminal acts to Company Management.
Responsible for the security of the Hotel’s assets including but not limited to guests, colleagues, contractors, and visitors.
Observe and report to company management all identified security hazards.
Maintain a high level of discipline & punctuality along with regular attendance as required by the standard.
Record all observed incidents on a daily log of incidents and submit same to Company Management.
Conduct locker checks in line with Human Resources when requested.
Coordinate functions with other security staff or external agencies such as Police, Civil Defense, and other government departments, promoting goodwill with them.
Be alert for any unusual packages, guests, or vehicles, taking appropriate action if located.
Be thoroughly familiar with the property layout, design, entry, and exit points.
Ensure that the Security Control Room and Fire Control Rooms are never left unattended.
To attend regular training within the department.
Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thoroughfares.
Attend to all guest inquiries and requests immediately, with respect and to a high standard of customer service.
To strictly adhere to the hotel’s policy on confidentiality and ethics.