Security Officer

Key Responsibilities

1. Security Operations
   • Patrol all areas of the hotel, including guest floors, public areas, back-of-house areas, and perimeter.
   • Monitor security systems such as CCTV, alarms, and access control systems.
   • Respond promptly to emergencies, alarms, and disturbances.
   • Conduct regular security checks and inspections to identify and mitigate potential risks.
2. Guest and Staff Safety
   • Ensure the safety and security of guests and employees at all times.
   • Provide assistance and support to guests and employees in emergency situations.
   • Investigate incidents and accidents, and prepare detailed reports.
3. Access Control
   • Control access to hotel premises, ensuring only authorized personnel and guests enter.
   • Monitor and manage the issuance of keys, access cards, and other security-related equipment.
4. Customer Service
   • Provide excellent customer service to guests, addressing any security concerns or inquiries.
   • Assist with directions, general information, and guest requests as needed.
5. Compliance and Reporting
   • Ensure compliance with hotel policies, procedures, and regulations.
   • Maintain accurate records and logs of all security activities, incidents, and investigations.
   • Report any security breaches or suspicious activities to the Security Manager.
6. Training and Development
   • Participate in training programs and drills to stay updated on security protocols and emergency response procedures.
   • Assist in the training of new security staff as required.

Qualifications

Education: High school diploma or equivalent; additional security training or certifications preferred.