Scrum Master

As Scrum Master, you will be joining the Cigna technology team responsible for building and maintaining applications and services supporting our International Health Business. At Cigna, Scrum Masters are servant leaders and coaches for our teams. They facilitate team events and support teams in delivering better value, sooner, safer, and happier.

You will take on multiple scrum teams responsible for delivering a new product to market. Previous experience of complex implementations of new systems is essential, whilst experience working in the Middle East market is preferable.

Key Responsibilities

• Responsible for building high performing teams through coaching of agile principles and the use of agile frameworks (SAFe, Scrum, Kanban).
• Facilitate all agile ceremonies including daily stand-ups, sprint planning, reviews, demos, retrospectives, and PI planning.
• Support the RTE, ensuring the PI objectives are on track, improving transparency, removing impediments, and mitigating risks.
• Communicate iteration status, risks, and issues with internal and external stakeholders.
• Ensure work across teams is accessible, accurate, and relevant.
• Anticipate and manage the dependencies that can impact the delivery capability of your teams, driving cross-team planning, collaboration, and coordination.
• Understand the Accountability and Responsibility of all team members and effectively manage team capacity.
• Ensure continuous improvement within and across teams by motivating, coaching, acting as a change agent, and optimizing flow.
• Coach and support the product owner in managing the product backlog ready for the next sprint.
• Coach teams in organizational environments in which agile is not yet fully adopted and understood.
• Work with Agile coaches and other Scrum Masters to grow within the role.

Product Focus – Jointly with the Product Owner, you will be responsible for understanding key business and technology objectives and strategy of the product to help your team drive towards executing these goals. You will also lead the coordination of release planning with the Product Owner.

Required Skills & Experience

• Extensive experience as a Scrum Master working in an enterprise-level organization.
• Good skills and knowledge of servant leadership, facilitation, conflict resolution, and continuous improvement.
• Strong knowledge of Agile principles and practices.
• Working knowledge of agile and project management tooling including JIRA, Confluence, and Microsoft Office applications.
• Ability to navigate a fast-paced, highly matrixed organization effectively.
• Proven ability to present and communicate at all levels with clarity and precision both written and verbally.
• A proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; deliver tough messages with grace; execute with limited information and ambiguity.
• Scrum and SAFe certifications are a plus.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.