School System administrators

The School Systems Administrator is required to implement, administer, support, troubleshoot, and maintain student information systems and other related school systems across the organisation.

Responsibilities:

• Drive the implementation of new and updated systems.
• Develop an in-depth knowledge of education systems.
• Create and conduct routine administration and maintenance of a range of systems.
• Install and configure software and support integration projects.
• Assist in the implementation and setup of new systems.
• Troubleshoot software errors by running diagnostics, documenting problems and resolutions, prioritising issues, and assessing the impact of problems.
• Maintain documentation and technical specifications regarding systems.
• Assist in the setup and management of end-user helpdesk support efforts, ensuring all related application issues are resolved promptly with minimal disruption.
• Perform routine/scheduled audits of systems, including coordinating relevant backups.
• Ensure new system setups conform to specified policies.
• Configure and upgrade systems (on-prem and cloud-hosted).
• Train and assist school personnel in utilizing systems regarding data entry, retrieval, storage, security, manipulation, reporting, and disposal.
• Set up user accounts and assign correct access permissions.
• Support end users (password resets, unlocking accounts, etc.).
• Implement group policies (access and permissions) for user accounts.
• Update systems with new releases, patches, and upgrades.
• Support and resolve software and application issues.
• Troubleshoot, perform root cause analysis, and document system issues.
• Monitor system performance.
• Perform other related duties as required and assigned.

Minimum Requirements:

• Bachelor's degree in computer science, Information Technology, or similar.
• At least three years of experience managing education systems.
• Experience managing school information systems, such as iSAMs, Engage, PowerSchool, etc.
• Experience setting up and implementing new software in schools is advantageous.
• Working knowledge of school information systems.
• Strong customer service skills.
• Problem-solving abilities.
• Multi-tasking skills.