Scheduling Coordinator

Padra Medical Center

Dubai

AED 60,000 - 120,000

Job description

Appointment Scheduling: Coordinating patient appointments for various medical services, including consultations, examinations, diagnostic tests, and procedures.
Patient Communication: Interacting with patients to schedule appointments, provide appointment reminders, and assist with rescheduling or cancellations as needed.
Provider Coordination: Working closely with healthcare providers (doctors, nurses, specialists, etc.) to manage their schedules, ensuring optimal patient flow and provider availability.
Medical Records Management: Updating patient records with appointment details, ensuring accuracy and completeness of information in the electronic medical records system.
Insurance Verification: Verifying patients' insurance coverage and obtaining necessary authorizations or referrals for scheduled appointments or procedures.
Patient Triage: Assessing the urgency of patients' needs and prioritizing appointments accordingly, especially in cases of urgent care or emergencies.
Multitasking: Handling multiple phone calls, emails, and walk-in inquiries simultaneously while maintaining professionalism and accuracy in scheduling.
Collaboration: Collaborating with other departments within the medical center, such as reception, billing, and clinical staff, to ensure seamless patient care and administrative processes.
Compliance: Adhering to healthcare regulations and privacy laws (such as HIPAA in the United States) when handling patient information and scheduling appointments.
Customer Service: Providing excellent customer service to patients, addressing their questions, concerns, and scheduling preferences with empathy and professionalism.
Technology Utilization: Using scheduling software, electronic health records (EHR) systems, and other digital tools to manage appointments efficiently and maintain accurate records.
Problem-Solving: Resolving scheduling conflicts, accommodating urgent appointment requests, and finding creative solutions to optimize scheduling efficiency.