SAP Services & Support Manager

Position: SAP Services & Support Manager

Location: Dubai

Requirement:

1. Degree in Computer Science / Information Technology / Business Administration or a related discipline
2. SAP Certification
3. 10+ years of progressive IT management experience, including 5+ years of leadership responsibility managing midsize team
4. 5+ years of experience managing a SAP Centre of Excellence or equivalent including service delivery management of external partners and development of processes to realize investment in SAP.
5. Experience including functional knowledge or development knowledge of SAP, SAP landscape management, SAP cloud applications e.g. FICO, SD, MM, WM, CRM and Marketing, BTP Services, other SAP Tools, and SAP integration with other systems
6. Experience with business process enhancements on improving business user experience by leveraging SAP investment
7. Knowledge of Agile/Waterfall methodologies

Role:

The role encompasses several critical responsibilities, including leading the SAP Services and Support Team, ensuring the efficient delivery of SAP functions to the company. The role also refines ongoing support processes, developing the team's skills, and acts as an escalation point for complex issues. Continuously evaluating SAP capabilities, you would define a strategic roadmap to maximize SAP product's value within the organization. Additionally, you would serve as the primary liaison with the business units, focusing on continuous process improvements and achieving business results through IT capabilities.