SAP BTP Customer Success Partner (Acceleration Team)

SAP BTP Customer Success Partner (Acceleration Team)

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

Summary

The SAP Business Technology Platform (SAP BTP) is a technology platform that brings together data and analytics, artificial intelligence, application development, automation, and integration in one, unified environment. BTP is one of the highest profile and fastest growing parts of the SAP portfolio and critical to SAP helping our customers innovate and grow with SAP.

The Acceleration BTP Customer Success Partner (CSP) role is responsible for providing technical advisory and guidance to the implementation leaders in their assigned accounts to ensure activation and adoption of the portfolio.

Responsibilities

• You will proactively partner with RISE with SAP and Pay-As-You-Go customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account team.
• You are the primary SAP BTP point of contact and will drive alignment across SAP and customers resources.
• You will analyze your customer’s technical needs and execute activation plans for your assigned customers.
• You will instruct and prepare the customer to make the best use of the solution, in alignment with their project goals, SAP strategy and roadmap.
• You will be a voice of the customer to internal SAP stakeholders.
• You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Product Management groups, Support, Services, Partners, etc.

Role Requirements

• You have a broad understanding of Integration, Application, Data, Infrastructure and Security technology domains in the enterprise software world.
• You have professional knowledge of cloud software solutions and cloud delivery models.
• You can understand and consult on solution architectures.
• You can partner with a customer to help them articulate goals and get started.
• You will excel in this role if you have strong communication, analytical, presentation and account management skills.
• You can host and manage digital events with a broad international and multicultural audience.
• You have a strong customer service mindset and customer empathy.
• You can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
• You can continuously adapt to the unique business and cultural practices of each region/country.
• You have a strong sense of accountability and can tailor, articulate and clearly communicate messages relevant to each target audience.
• Understanding of SAP solutions portfolio and BTP services.
• Understanding and implementation experience with one or more SAP Solutions, in particular S4/HANA.
• You have at least 3 years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management.
• You have a passion for learning new technologies and are excited to try new approaches to drive scalability.
• You enjoy problem solving to find the win for the customer in a fast-moving team-based environment.

Our Team

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. The SAP Business Technology Platform CSP team is committed to sustain each other to ensure success, both individually and as a team.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.