Salon Manager

The Salon Manager is responsible for overseeing the daily operations of the salon, ensuring excellent customer service, managing staff, and driving business growth. The Salon Manager will create a positive and professional salon environment, supervise salon personnel, manage inventory, and handle administrative tasks.

Desired Candidate Profile

ROLES & RESPONSIBILITIES

• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.
• Recruiting salon staff that meets mandatory educational and licensing requirements.
• Preparing work schedules for salon staff.
• Monitoring salon supplies and equipment and ordering new stock as needed.
• Creating and distributing promotional material to attract new clients.
• Addressing and resolving client complaints regarding salon services and employee behavior.
• Processing clients’ payments and maintaining accurate financial records.
• Ensuring that the salon is clean and well-maintained at all times.
• Develop and implement marketing strategies to promote salon services and attract new clients.
• Monitor sales performance and implement sales targets for salon staff.
• Coordinate with suppliers and vendors to source new products and negotiate favorable pricing.
• Provide ongoing training and development opportunities for salon staff to enhance their skills and knowledge.
• Build and maintain strong relationships with clients, addressing their needs and concerns promptly and professionally.
• Implement customer loyalty programs and initiatives to reward repeat business and encourage referrals.
• Conduct regular performance evaluations for salon staff, providing constructive feedback and recognition for achievements.
• Identify training needs and development opportunities for staff to improve performance and career advancement.
• Ensure that salon services meet quality standards and exceed client expectations.
• Implement quality assurance processes and procedures to maintain consistent service delivery and customer satisfaction.
• Prepare and analyze financial reports, including profit and loss statements, cash flow projections, and budget variances.
• Develop financial forecasts and strategies to achieve revenue and profitability targets.

QUALIFICATIONS, EXPERIENCE & SKILLS

• Graduate / Bachelor's Degree / Diploma.
• Additional education or certification in salon management or related field preferred.
• Previous 5-8 years of experience in a salon management or supervisory role preferred.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in salon management software and Microsoft Office Suite.
• Knowledge of beauty industry trends and products.