Develop and maintain a courteous and professional relationship with clients.
Handle customer complaints and ensure response is given within the decided timeframe.
Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstandings to be eliminated.
Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch.
Prepare all daily and weekly reports (Skill report, Employee movement, Maintenance & Breakage report).