Salesforce Engineer

Roles and Responsibilities

• Develop engineering solutions in Salesforce and other business systems
• Collaborate with colleagues on business specifications, technical designs, and code reviews
• Learn Canonical business processes
• Depending on your seniority, coach, mentor, and offer career development feedback
• Develop and evangelize great engineering and organizational practices

What We Are Looking For In You

• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Track record of going above-and-beyond expectations to achieve outstanding results
• Experience with Salesforce
• Professional written and spoken English with excellent presentation skills
• Result-oriented, with a personal drive to meet commitments
• Ability to travel internationally twice a year, for company events up to two weeks long

Nice-to-Have Skills

• Performance engineering and security experience
• Experience with NetSuite or other CRM/ERP systems
• Experience with accounting, sales, sales operations, or other business roles

Salesforce Application Development

• Custom Development: Develop custom applications and functionalities using Apex (Salesforce's proprietary programming language) and Visualforce for custom pages or components.
• Lightning Web Components (LWC): Design and build reusable, modular components using Lightning Web Components (LWC) for a modern, fast, and interactive user experience.
• Salesforce APIs: Work with Salesforce APIs, including REST, SOAP, and Bulk APIs, to enable integration with other systems and data sources.
• Custom Objects & Fields: Define custom objects, fields, record types, and page layouts to tailor the Salesforce platform to meet the organization's needs.

Integration and Data Management

• System Integration: Integrate Salesforce with other enterprise systems such as ERP, marketing automation tools, and third-party applications, using tools like MuleSoft or Salesforce Connect.
• Data Migration: Oversee data migration tasks, ensuring that data is accurately transferred from legacy systems or other CRMs to Salesforce, using tools like Data Loader or ETL processes.
• Data Quality and Validation: Ensure high data quality by implementing validation rules, triggers, and workflows to maintain consistency across Salesforce objects.

Automation and Workflow Management

• Process Automation: Use tools like Process Builder, Flow, and Workflow Rules to automate business processes and repetitive tasks within Salesforce.
• Approval Processes: Set up and maintain approval processes for sales and service teams, ensuring that processes are streamlined and efficient.
• Scheduled Jobs: Implement scheduled jobs for running batch processes or recurring tasks on the Salesforce platform.

Security and Permissions

• User Roles and Profiles: Define and manage user roles, profiles, and permission sets to ensure that users have the right access and visibility based on their responsibilities.
• Data Security: Implement security measures such as field-level security, sharing rules, and encryption to protect sensitive customer data.
• Compliance: Ensure compliance with relevant regulations (e.g., GDPR, CCPA) by maintaining appropriate data privacy practices in the Salesforce platform.

Salesforce Environment Management

• Sandbox Management: Maintain and manage Salesforce sandbox environments for development, testing, and staging, ensuring that changes are thoroughly tested before deployment to production.
• Release Management: Implement change sets or use tools like Salesforce DX for efficient release management and version control to manage development lifecycle processes.
• Troubleshooting and Support: Provide ongoing support, troubleshooting, and maintenance for Salesforce systems, including resolving issues related to bugs, errors, or performance concerns.

Desired Candidate Profile

• Salesforce Platform Expertise: Strong experience with Salesforce development tools, including Apex, Visualforce, and Lightning Web Components.
• Salesforce Lightning Experience: Deep knowledge of the Salesforce Lightning framework, including Lightning Components and the Lightning Design System (LDS).
• Salesforce Data Model: Understanding Salesforce’s data model, including objects, fields, relationships, and how they work within the Salesforce ecosystem.
• Salesforce Integrations: Experience integrating Salesforce with third-party systems using RESTful APIs, SOAP APIs, or integration platforms like MuleSoft.

• Database and Querying Skills: Proficiency in Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL).
• Database Management: Experience with relational databases and data modeling, with an ability to work with data in Salesforce efficiently.

• Automation Tools: Expertise in using Salesforce Flow to automate business processes and build complex automation flows.
• Process Builder and Workflow: Experience using Process Builder and Workflow Rules to automate tasks, approvals, and other actions in Salesforce.
• Scheduled Jobs and Batch Apex: Experience in building and managing scheduled jobs or batch jobs in Salesforce to handle large datasets and recurring tasks.

• Development Tools and Platforms: Familiarity with Salesforce DX for source-driven development, version control, and managing development cycles in the Salesforce environment.
• Version Control: Proficiency with version control systems like Git to manage code and collaborate with development teams.
• CI/CD: Experience with continuous integration and continuous deployment tools (e.g., Jenkins, CircleCI) to automate testing and deployment pipelines for Salesforce code.

• Security and Compliance: Knowledge of setting up and managing user profiles, permission sets, roles, and field-level security in Salesforce.
• Data Security and Encryption: Understanding of Salesforce security features such as encryption, two-factor authentication, and compliance with privacy regulations like GDPR.

• Problem-Solving and Debugging: Strong debugging skills in Apex, SOQL, and other components within Salesforce to resolve issues and improve system performance.
• Performance Tuning: Ability to identify performance bottlenecks and implement improvements for better performance in Salesforce applications.

• Communication and Collaboration: Ability to communicate effectively with business stakeholders to gather requirements, manage expectations, and translate technical concepts into user-friendly solutions.
• Team Collaboration: Ability to collaborate with administrators, business analysts, and other developers in an agile environment.
• Documentation: Proficiency in writing technical documentation for custom Salesforce configurations, integrations, and automated processes.