Salesforce Business Consultant

The Salesforce Business Consultant specializes in analyzing business needs and translating them into scalable software solutions primarily focusing on ERP and CRM systems such as Salesforce. This role involves leading software implementation projects, conducting gap analysis, and ensuring the effective integration of business processes and technology to drive efficiencies and meet organizational goals.

Responsibilities:

• Analyze business requirements and translate them into technical specifications.
• Lead and manage software implementation projects including ERP and CRM systems.
• Collaborate with stakeholders to understand their needs and provide effective solutions.
• Conduct gap analysis to identify areas for improvement and recommend solutions.
• Develop and document business processes and workflows.
• Facilitate communication between business users and technical teams.
• Ensure successful deployment of software solutions including user training and support.
• Monitor and evaluate the performance of implemented systems.
• Prepare and present reports on project status, risks, and outcomes.

Qualifications:

• Degree in Information Technology, Business Administration, or a related field.
• Experience with specific ERP and CRM platforms (e.g., Salesforce, Oracle, Microsoft Dynamics).
• Knowledge of Agile and Scrum methodologies.

Experience:

• Proven experience as an IT Business Analyst/Consultant or similar role.
• Extensive experience with software implementation projects.
• Strong knowledge of ERP and CRM systems.
• Experience with Salesforce and its various modules.
• Integration knowledge involving third-party services and APIs.
• Excellent analytical and problem-solving skills.
• Ability to translate business requirements into technical specifications.
• Strong communication and interpersonal skills.
• Experience with project management methodologies.
• Familiarity with business process modeling and documentation.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and time management skills.
• Experience working in the UAE with an understanding of local market requirements and regulations.

Skills & Abilities:

• Proficiency in software implementation project management and stakeholder management.
• Advanced skills in business process optimization, system integration, and change management.

Remote Work:

No

Employment Type:

Full-time