Salesforce Administrator Intern

Macmillan Learning is a privately-held, family-owned education publishing and services company and because of that we’re able to focus on what’s most important—helping students of all abilities and backgrounds learn and succeed. Education creates opportunities for students, helps develop lifelong skills, and enhances our society. At Macmillan Learning, we recognize the important role that educational content and technology play in supporting that. All that we do—from the pioneering products and learning materials we create for high school and college students, to the authors and creators we sign —is in service of ensuring that students of all abilities and backgrounds engage, learn and succeed. Our mission is to inspire what’s possible for every learner. We envision a world in which every learner succeeds. Through our content, tools, and services, we aim to make that a reality.

Intern with us Summer 2025, so you can achieve more.

What will you be doing and learning?

The Salesforce Admin Intern will play a key role in our company’s transition from Workflow Rules and Process Builders to Salesforce Flow, ensuring our automation processes are efficient, scalable, and aligned with Salesforce best practices. This internship provides hands-on experience in Salesforce administration, automation migration, and business process optimization. The intern will collaborate with Salesforce Administrators, Developers, Business Analysts, and end-users to assess legacy automation, design Flow-based solutions, and ensure smooth implementation.

During the internship, the intern will:

• Gain practical experience with Salesforce Flow and declarative automation tools
• Learn best practices in Salesforce system administration, process optimization, and governance
• Develop skills in problem-solving, troubleshooting, and change management
• Work closely with a team in an enterprise Salesforce environment and understand real-world business process automation

Responsibilities

• Legacy Automation Assessment: Analyze existing Workflow Rules and Process Builders, document their functionality and determine the best approach for migration
• Flow Development & Migration: Recreate existing automations using Record-Triggered, Screen and Scheduled Flows, ensuring alignment with current business processes
• Testing & Validation: Conduct comprehensive testing to ensure functionality, accuracy and efficiency of newly built Flows before deployment
• Performance Optimization: Optimize Flow logic to reduce unnecessary elements, minimize SOQL / DML usage and adhere to Salesforce’s best practices for performance
• Documentation & Knowledge Sharing: Maintain detailed documentation of all migrated automations including design decisions, troubleshooting steps and user impact
• Error Handling & Debugging: Implement fault paths, debug logs, and error-handling mechanisms within Flows to improve system reliability
• User Training & Support: Assist in training internal users on process changes, ensuring smooth adoption and minimal disruption
• Change Management & Deployment: Utilize sandboxes for testing, participate in the release management process and assist with deployments using Change Sets or DevOps tools (e.g., Copado, Gearset)
• Security & Compliance Considerations: Ensure that all Flows maintain proper security settings, including record-level access and field-level security

Required Qualifications

• Must be currently enrolled in a degree program (Computer Science, Information Systems, Business Administration, or a related field)
• We will accept applicants graduating from their degree in Spring 2025
• Recent graduates within the last 6 months will be considered
• Strong interest in Salesforce administration, automation, and business process management
• Familiarity with Salesforce automation tools (Workflows, Process Builder, and Flow) is a plus
• Basic understanding of Salesforce data structure, security model, and reporting
• Analytical and problem-solving skills with attention to detail
• Excellent communication skills and ability to work collaboratively with a team
• Experience with Excel, documentation tools, and sandbox testing is a plus

This internship provides an excellent opportunity for students looking to gain real-world Salesforce experience, develop technical and business process skills, and work in a collaborative, professional environment.

This internship is eligible for remote participation, excluding the following locations: Arizona, Alaska, Arkansas, California, Colorado, Washington DC, Hawaii, Illinois, Maryland, Minnesota, Mississippi, Nevada, Oregon, South Dakota, Washington State, West Virginia, Wyoming.