Sales Supervisor (Emiratization Program) (171123)

Sales Supervisor (Emiratization Program)

Sales and Marketing, Shangri-La Hotel, Qaryat al Beri, Abu Dhabi

We have a great opportunity for Sales Supervisor (Emiratization Program) to join our Sales and Marketing Department. The selected candidate will have the opportunity to be fully immersed in the area, learning at different levels of responsibility, and working with a team.

What are we looking for?

• A warm and friendly personality.
• Positive outlook and can-do attitude.
• Great teamwork skills and attention to detail.
• Desire to always deliver the Shangri-La experience.
• Efficiency and punctuality. Flexible schedule with the ability to work all shifts, weekends and holidays.
• Previous customer service and/or sales experience in luxury hospitality/customer service is a plus.
• Lives and breathes the Shangri-La Values.

What will you do?

• Coordinate the sales and operations process including external and internal documentation preparation and distribution, such as proposal letters, corporate and travel agent contracts, etc.
• Take inquiries of individual reservation requests and answer client questions regarding their account or sales products.
• Attend and participate in sales meetings, assist with corporate sales trip preparation.
• Maintain supplies of sales presentation materials, including slides and brochures.
• Handle and coordinate site inspections, service group or road show needs.
• Analyze guest/customer data to optimize sales efforts and better identify potential customers.
• Coordinate training and scheduling for sales staff.
• Adhere to Shangri-La Sales and Marketing standards policy.
• Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.
• Be an ambassador for the brand.
• Listen empathetically to client queries/complaints and work with colleagues/management to find solutions.