Sales Service Manager

The Service Sales Manager for Rotating Equipment and Industrial Services will be responsible for driving sales, business development, and client relationship management across the GCC, with a primary focus on the UAE. The ideal candidate will possess in-depth knowledge of rotating equipment including turbines, compressors, motors, and pumps coupled with expertise in related services such as maintenance, retrofitting, performance optimization, and energy efficiency improvements. The individual will work strategically with clients to address their operational and service needs, ensuring sustainable business growth and long-term success.

Key Responsibilities:

1. Sales Strategy Development: Formulate and execute comprehensive sales strategies for rotating equipment and associated services (installation, maintenance, performance upgrades) across the UAE and GCC, focusing on key sectors like oil & gas, water, and power.
2. Client Relationship Management: Build and nurture strong, trust-based relationships with key clients by identifying their operational challenges and delivering tailored, full-service solutions, including support packages and long-term service agreements.
3. Service Solutions Expertise: Promote a wide range of services including equipment lifecycle management, preventive maintenance contracts, reliability assessments, and energy efficiency audits to ensure clients achieve maximum equipment performance and cost-effectiveness.
4. Market Analysis & Business Growth: Conduct detailed market research to uncover new business opportunities and stay informed on industry trends, competitor activities, and shifting customer needs. Utilize these insights to drive market share expansion in both rotating equipment and services.
5. Technical Expertise: Provide in-depth technical knowledge on rotating equipment and related services (e.g., retrofitting, refurbishments, energy efficiency solutions), ensuring clients receive optimal support and the right solutions for their assets.
6. Bid Management & Proposal Leadership: Lead the preparation and submission of bids and proposals, ensuring alignment with client requirements and internal quality standards. Negotiate favorable contract terms that meet both client and company objectives.
7. Team Collaboration & Project Execution: Work closely with internal teams, including engineering, service, and operations, to ensure smooth project execution and high customer satisfaction throughout the equipment lifecycle.
8. Sales Forecasting & Reporting: Prepare regular sales forecasts, performance reports, and market analysis, tracking key metrics to assess performance against targets and inform strategic business decisions.
9. Training & Mentorship: Mentor junior sales team members, offering guidance on technical sales, client engagement, and business development best practices to ensure team growth and capability development.

Qualifications:

1. Experience: A minimum of 8-10 years of experience in sales management within the rotating equipment industry, particularly focusing on turbines, compressors, motors, and pumps, with a deep understanding of both product and service offerings.
2. Regional Knowledge: Extensive experience in the GCC, with particular emphasis on the UAE market, and a comprehensive understanding of local market dynamics and customer needs in the oil & gas, water, and power sectors.
3. Technical & Service Expertise: Strong technical knowledge of rotating equipment and related services, including maintenance, retrofitting, and performance optimization, with the ability to interpret technical specifications and provide effective solutions.
4. Communication Skills: Excellent verbal and written communication skills, with the ability to clearly convey complex technical information to clients, stakeholders, and internal teams.
5. Education: A bachelor's degree in engineering, Business, or a related field is required; an MBA or other advanced technical qualifications are a plus.

Additional Attributes:

1. Strong negotiation skills and a results-driven mindset.
2. Ability to work independently and collaboratively as part of a dynamic team.
3. A strategic, growth-oriented approach to business development.
4. Willingness to travel for client meetings and industry events as necessary.

Conclusion:

This position is vital for driving sales growth and enhancing service excellence in the rotating equipment industry, positioning the company as a trusted leader within the GCC's industrial market. With a blend of technical expertise and business acumen, the Service Sales Manager will play a pivotal role in steering the company toward continued success and expansion.