sales & service adviser

Job Title: Service Advisor & Sales Executive

Location: Al Bayadh Garage, Ajman, UAE

Job Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Service Advisor & Sales Executive. The ideal candidate will manage customer inquiries through WhatsApp and calls, advise on services, and convert leads into sales by providing tailored solutions. You will play a critical role in both managing client relationships and driving revenue for the business.

Key Responsibilities:

• Customer Management: Engage with customers via WhatsApp, calls, and in-person, understanding their needs and offering relevant services.
• Service Selling: Explain and recommend appropriate mechanical, electrical, and cleaning services (Major & Minor service .) to customers, converting inquiries into confirmed bookings.
• Lead Nurturing: Follow up with potential customers, turning cold leads into warm leads by building rapport and addressing their concerns.
• Upselling & Cross-Selling: Suggest additional services to customers, such as painting, denting, or specialized cleaning services, where appropriate.
• Scheduling & Coordination: Manage the scheduling of service appointments, ensuring timely delivery and coordination with mechanics and technicians.
• Sales Reporting: Track and report on sales performance, customer feedback, and service bookings.
• Customer Satisfaction: Ensure high levels of customer satisfaction by providing excellent service, addressing complaints, and resolving issues promptly.

Requirements:

• Strong communication skills (verbal and written) in English; knowledge of Arabic or other languages is a plus.
• Proven experience in customer service or sales, preferably in the automotive industry.
• Ability to handle multiple customers and inquiries via WhatsApp and calls.
• Basic technical understanding of automotive repairs and services (mechanical and electrical).
• A proactive, persuasive approach with the ability to close sales.
• Familiarity with CRM tools or systems for tracking leads and sales is an advantage.
• Positive attitude, organized, and customer-oriented.

Preferred Skills:

• Experience in the UAE market, especially within the automotive service industry.
• Ability to work under pressure and meet sales targets

Job Type: Full-time

Pay: AED1,000.00 - AED2,000.00 per month